11-7 Shift Supervisor, SUN-WED

Pine Street Inn

Job Description

11-7 Shift Supervisor, SUN-WED

Department: Men's Inn

Office: 444 Harrison Avenue

Location: Boston, MA

Position Type: Direct Care

Hours/Shift: Overnight - Third Shift

Employee Type:: Regular Full-time


SCHEDULE: 40 hours, Sunday - Wednesday, 10:00 p.m. - 8:30 a.m. with additional hours as needed


The 11-7 Shift Supervisor provides leadership and guidance to the Assistant Shift Supervisor, program staff and guests of the Men-s Inn. Responsibilities include: overseeing program design, development and decisions; scheduling; staff hiring, training and support; guest diversion, rapid rehousing referrals and intakes; record keeping, incident reporting and shift documentation; maintaining a clean and sanitary facility; as well as critical incident response and security screening. The Shift Supervisor will maintain a close working relationship with Shelter Director and Operations Manager. The Shift Supervisor will oversee all aspects of the Men-s Inn 11-7 shift, including a service model that emphasizes use of Trauma Informed Care and Crisis Prevention and Intervention training principles. The Shift Supervisor will oversee the work of full and part-time staff as well as relief staff and temporary workers as assigned. The Shift Supervisor will ensure that services are provided in the spirit of the Inn-s traditional hallmarks of dignity and respect for all our guests.

The 11-7 Shift Supervisor will work from, as well as motivate and coach the program staff, to adopt and enliven the following principles:

  • Shelter is a temporary safety net, not a home.

  • All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.

  • Never warehouse or institutionalize our guests in our shelters.

  • Everyone is -housing ready.- Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be -consumer ready.-

  • Leverage guests- strengths, assets, and connections to move quickly out of shelters and to any other housing.

  • Recognize the impact of violence and victimization on development and coping strategies.

  • Employ an empowerment model.

  • Maximize guest choices and control over their recovery based in a relational collaboration.

  • Create an atmosphere that is respectful of the guests- need for safety, respect, and acceptance.

  • Emphasize the guests- strengths, highlighting adaptations over symptoms and resilience over pathology.

  • Minimize the possibilities of re-traumatization.

  • Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background.

  • Solicit guest input and involve guests in designing and evaluating services.


  • High school diploma or GED

  • Minimum of two (2) years of leadership/supervisory experience in a human services setting

  • Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges including substance abuse and untreated mental illness

  • Direct care experience with people who are homeless or poor

  • Ability to use computer, calculator, fax, copier machine and other office equipment

  • Ability to access different building locations, and different program sites

  • Requires stooping, bending, stretching

  • May include lifting of guests at times

  • Requires quick response in emergency situations

  • High degree of organizational skills

  • Excellent oral/written communication skills and interpersonal skills

  • Ability to talk (and listen) in a non-judgmental way

  • Ability to perform an array of difficult tasks at the same time

  • Ability to train, support, evaluate and supervise staff

  • Ability to communicate with staff including setting clear expectations

  • Ability to work as a member of a team and think creatively

  • Ability to work with diverse population and in a stressful environment

  • Ability to respond safely, quickly, and calmly in emergency situations

  • Willingness to continue to learn and improve in all areas of professional performance development

  • Ability to model performance and learned skills from PSI trainings in everyday work: CPI, Trauma Informed Care, First Aid, Code of Conduct, Harassment Policy, etc.


  • Bachelor-s Degree

  • Valid Driver-s License

  • Bilingual, with a preference for English/Spanish

  • Four (4)years or more of prior supervisory experience


  • Plan, organize and oversee all personnel and programs relating to Men-s Inn in accordance with Pine Street Inn-s philosophy and mission.

  • Provide team leadership, direction and supervision including hiring, training, evaluating and discipline for full time, part-time, relief and temporary staff. Foster a positive work environment through team building, team meetings and staff development.

  • Provide training and access to internal and external resources. Conduct regular staff meetings.

  • Along with Emergency Services Triage staff; take responsibility for the diversion and prevention of potential intakes to the Men-s Inn, explaining all program specific procedures and policies in referring guests to other appropriate programs within and outside of PSI - if necessary, ensure full completion of Men-s Inn intake and timely data entry.

  • Ensure that Men-s Inn services are consistent in meeting the needs of its guests. As necessary, assist guests in understanding the Men-s Inn services and procedures, guest rights and grievance procedures.

  • Oversee day-to-day 11-7 operations of program and participants, monitor participants, program and perimeter for safety concerns. Ensure guest participation in program development and changes through town meetings and other forums.

  • Assess guest needs and make appropriate referrals for services. Provide appropriate documentation for each guest and each stay.

  • Assist guests in understanding how services are provided; explaining procedures; answering their questions and explaining their rights.

  • Coordinate with the Volunteer Department providing support activities to Men-s Inn guests.

  • Keep timely and accurate records and documentation regarding clients and all necessary statistics including entry of all necessary data into PSI HMIS.

  • Develop and maintain close working relationship with other staff, departments, programs and services to ensure cohesive delivery of services; including regularly attending supervisory staff meetings of the Men-s Inn.

  • Take primary responsibility for developing procedures that ensure a safe environment for our guests during the overnight hours. Monitor the building and neighborhood for safety/security. Document incidents and make appropriate changes in unsafe situations.

  • Build a good working relationship with the neighbors and address neighborhood issues in a timely manner.

  • Keep accurate records regarding payroll, staff evaluations, guest issues, and necessary statistics.

  • Assure the ordering of all necessary program supplies, inform Housekeeping, Purchasing Dept. and Men-s Inn Director of needs via e-mail.

  • Develop and maintain close working relationship with Men-s Inn, Food Service and Facilities Supervisors to foster cohesive delivery of services.

  • Advise the Shelter Director on matters concerning participants and violations of policy.

  • Advise Shelter Director of schedule changes, off site appointments and meetings.

  • As assigned, represent the Men-s Inn in any interactions with the community, volunteers and the media, including acting as liaison to on-site volunteer groups and visitors.

  • Participate actively in Inn wide task groups, forums and planning committees as needed.

  • Perform other related duties as assigned by the Shelter Director, Vice President of Emergency Services, Chief Program Officer or President and Executive Director.


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