11-7 Shift Supervisor, SUN-WED
Pine Street Inn
11-7 Shift Supervisor, SUN-WED
Department: Men's Inn
Office: 444 Harrison Avenue
Location: Boston, MA
Position Type: Direct Care
Hours/Shift: Overnight - Third Shift
Employee Type:: Regular Full-time
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SCHEDULE: 40 hours, Sunday - Wednesday, 10:00 p.m. - 8:30 a.m. with additional hours as needed
The 11-7 Shift Supervisor provides leadership and guidance to the Assistant Shift Supervisor, program staff and guests of the Men-s Inn. Responsibilities include: overseeing program design, development and decisions; scheduling; staff hiring, training and support; guest diversion, rapid rehousing referrals and intakes; record keeping, incident reporting and shift documentation; maintaining a clean and sanitary facility; as well as critical incident response and security screening. The Shift Supervisor will maintain a close working relationship with Shelter Director and Operations Manager. The Shift Supervisor will oversee all aspects of the Men-s Inn 11-7 shift, including a service model that emphasizes use of Trauma Informed Care and Crisis Prevention and Intervention training principles. The Shift Supervisor will oversee the work of full and part-time staff as well as relief staff and temporary workers as assigned. The Shift Supervisor will ensure that services are provided in the spirit of the Inn-s traditional hallmarks of dignity and respect for all our guests.
The 11-7 Shift Supervisor will work from, as well as motivate and coach the program staff, to adopt and enliven the following principles:
Shelter is a temporary safety net, not a home.
All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
Never warehouse or institutionalize our guests in our shelters.
Everyone is -housing ready.- Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be -consumer ready.-
Leverage guests- strengths, assets, and connections to move quickly out of shelters and to any other housing.
Recognize the impact of violence and victimization on development and coping strategies.
Employ an empowerment model.
Maximize guest choices and control over their recovery based in a relational collaboration.
Create an atmosphere that is respectful of the guests- need for safety, respect, and acceptance.
Emphasize the guests- strengths, highlighting adaptations over symptoms and resilience over pathology.
Minimize the possibilities of re-traumatization.
Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background.
Solicit guest input and involve guests in designing and evaluating services.
High school diploma or GED
Minimum of two (2) years of leadership/supervisory experience in a human services setting
Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges including substance abuse and untreated mental illness
Direct care experience with people who are homeless or poor
Ability to use computer, calculator, fax, copier machine and other office equipment
Ability to access different building locations, and different program sites
Requires stooping, bending, stretching
May include lifting of guests at times
Requires quick response in emergency situations
High degree of organizational skills
Excellent oral/written communication skills and interpersonal skills
Ability to talk (and listen) in a non-judgmental way
Ability to perform an array of difficult tasks at the same time
Ability to train, support, evaluate and supervise staff
Ability to communicate with staff including setting clear expectations
Ability to work as a member of a team and think creatively
Ability to work with diverse population and in a stressful environment
Ability to respond safely, quickly, and calmly in emergency situations
Willingness to continue to learn and improve in all areas of professional performance development
Ability to model performance and learned skills from PSI trainings in everyday work: CPI, Trauma Informed Care, First Aid, Code of Conduct, Harassment Policy, etc.
Valid Driver-s License
Bilingual, with a preference for English/Spanish
Four (4)years or more of prior supervisory experience
ESSENTIAL FUNCTIONS INCLUDE BUT NOT LIMITED TO:
Plan, organize and oversee all personnel and programs relating to Men-s Inn in accordance with Pine Street Inn-s philosophy and mission.
Provide team leadership, direction and supervision including hiring, training, evaluating and discipline for full time, part-time, relief and temporary staff. Foster a positive work environment through team building, team meetings and staff development.
Provide training and access to internal and external resources. Conduct regular staff meetings.
Along with Emergency Services Triage staff; take responsibility for the diversion and prevention of potential intakes to the Men-s Inn, explaining all program specific procedures and policies in referring guests to other appropriate programs within and outside of PSI - if necessary, ensure full completion of Men-s Inn intake and timely data entry.
Ensure that Men-s Inn services are consistent in meeting the needs of its guests. As necessary, assist guests in understanding the Men-s Inn services and procedures, guest rights and grievance procedures.
Oversee day-to-day 11-7 operations of program and participants, monitor participants, program and perimeter for safety concerns. Ensure guest participation in program development and changes through town meetings and other forums.
Assess guest needs and make appropriate referrals for services. Provide appropriate documentation for each guest and each stay.
Assist guests in understanding how services are provided; explaining procedures; answering their questions and explaining their rights.
Coordinate with the Volunteer Department providing support activities to Men-s Inn guests.
Keep timely and accurate records and documentation regarding clients and all necessary statistics including entry of all necessary data into PSI HMIS.
Develop and maintain close working relationship with other staff, departments, programs and services to ensure cohesive delivery of services; including regularly attending supervisory staff meetings of the Men-s Inn.
Take primary responsibility for developing procedures that ensure a safe environment for our guests during the overnight hours. Monitor the building and neighborhood for safety/security. Document incidents and make appropriate changes in unsafe situations.
Build a good working relationship with the neighbors and address neighborhood issues in a timely manner.
Keep accurate records regarding payroll, staff evaluations, guest issues, and necessary statistics.
Assure the ordering of all necessary program supplies, inform Housekeeping, Purchasing Dept. and Men-s Inn Director of needs via e-mail.
Develop and maintain close working relationship with Men-s Inn, Food Service and Facilities Supervisors to foster cohesive delivery of services.
Advise the Shelter Director on matters concerning participants and violations of policy.
Advise Shelter Director of schedule changes, off site appointments and meetings.
As assigned, represent the Men-s Inn in any interactions with the community, volunteers and the media, including acting as liaison to on-site volunteer groups and visitors.
Participate actively in Inn wide task groups, forums and planning committees as needed.
Perform other related duties as assigned by the Shelter Director, Vice President of Emergency Services, Chief Program Officer or President and Executive Director.
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