Advanced Duty Collection Analyst


Job Description

What makes DHL great?

Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities.DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Grow YOUR career with DHL today…

Our National Billing Center has an immediate career opportunity for a qualified

Advanced Duty Collection Analyst

in our Advanced Duty Collections department, with DHL Express in North Houston, TX. This important role will be responsible for handling inbound calls, and also placing outbound calls to non-DHL customers to collect payment for shipments being held for duties and taxes.

The selected candidate will also review and resolve all inquiries received from non-DHL and DHL customers received via phone or email, and ensure all issues or requests are resolved in a timely manner; including but not limited to disputes, general U.S. customs inquiries, DHL products and services, new account inquiries, and general inquiries.

Other Tasks and Accountabilities


  • Serve as liaison between DHL /non-DHL customers and other DHL departments

  • Liaise with DHL gateway clearance department to file disputes for shipments pending collections.

  • Perform initial research to determine the accuracy and validity of disputes.

  • Applies advanced skills to resolve complex problems independently.

  • Work under limited supervision, relies on experience, and exercises independent judgment to determine best approach to achieve desired outcomes.

Skills and Qualifications


  • 2-4 years of customer service and/or collections experience in a call center environment.

  • Technical certification or Associate degree may be required in some areas.

  • Performs the entire standard function, and some specialized, more complex aspects of the job role.

  • Communicate effectively to various levels of management

  • Strong analytical skills

  • Professional telephone demeanor

  • Excellent verbal and written communication skills

  • Microsoft Excel experience, preferred, but not required

  • Bilingual preferred, but not required

DHL is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.The EEO is the Law poster is available here.

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