Job Description:

Essential Job Functions

• Provides complex technical installation support to field technicians. Responds to, reviews and approves operational quality of system equipment.

• Works in conjunction with business development and project team to conducts site surveys of customer sites, identify potential issues, integrate system and plan and designs systems installations.

• Resolves highly complex customer application questions or problems regarding system configurations/setup, product functionality and/or debugs enhancements.

• Tests user configurations for system compatibility. Documents and provides support; refers issues to ensure that the system is functioning according specifications.

• Acts as liaison between project engineer team members, customers and installation team to ensure project is implemented seamlessly.

• Maintains relationship with customer post integration and supports their needs to assist in maintaining/building relationship.

• Participates in customer training to ensure customer is proficient in system application(s). Provides ongoing support as necessary.

• Provides leadership and work guidance to less experienced personnel.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience

• Bachelor's degree in computer science, engineering or related field preferred

• Nine or more years of field or application engineering experience

• Experience working with customer technology and support requirements

• Experience working with operating systems such as Windows, Linux, et

• Experience working with company's hardware, software and equipment products

• Experience working with assembly languages such as HTML programming, MySQL, C, C++ etc

Other Qualifications

• Strong interpersonal skills to communicate and work with customers and team members

• Strong analytical and problem solving skills

• Strong organizational and time management skills

• Good human relations skills to provide leadership to less experienced personnel

• Ability to resolve hardware/software problems

• Ability to troubleshoot technical problems either on-site or remotely

Work Environment

• Office environment

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities