ALS Assistive Technology Assistant

Children's Hospital Boston

Job Description

55797BRTitle:ALS Assistive Technology AssistantDepartment:Otolaryngology & Communication EnhancementAutoReqId:55797BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Description:At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Otolaryngology department and discover how your talents can change lives. Yours included.

The ALS Assistive Technology Assistant will be responsible for:

  • Providing technical assistance and support for ALS team and equipment. Organizes and prioritizes workload to meet established schedules and patient care requirements.

  • Editing and preparing audio files for the BCH model of message banking/voice banking following established protocols. May assist with the development of new communication methodologies/technologies.

  • Maintaining and updating ALS program technology including ensuring software is update-to-date. Completes software installations and customizations based upon patient needs communicated by clinician

  • Documenting procedures and creates handouts/training materials for clinician/patient use and webpage resources. Creates feature comparisons of clinical tools for clinicians and patients.

  • Providing field support, delivering technology and configuring equipment as directed by the clinician in patients’ homes.

  • Coordinating equipment repair and replacement. Creates repair orders with manufacturers, ships equipment for repair, tracking repairs and alerts clinicians of availability of repaired/replacement equipment for use. Maintains equipment database, tracks progress of repair. Provides patients with loaner equipment and tracks equipment in database.

  • Establishing and maintaining knowledge of current and developing tools, practices and techniques through attendance in in-services, professional meetings and continuing education programs. Keeps abreast of state of the art options for technology integration with environmental options.

To qualify, you must have:

  • An Associate’s degree in Technical writing, Assistive Technology, Rehabilitative Therapy, Computer Science, or BioMed.

  • Previous experience troubleshooting hardware is preferred.

  • The ability to communicate effectively both orally and in writing providing empathy in difficult interpersonal situations. This type of interaction requires courtesy and tact when dealing with patients and families.

  • Ability to read and understand technical manuals, procedural documentation.

  • Ability to operate tools, components, and peripheral accessories.

  • Familiarity/skill in use of both Windows and Mac operating systems.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Office/Site Location:WalthamRegular, Temporary, Per Diem:Regular

FindTheBestJob is a free service and does not charge a fee at any stage of application or recruitment process. Don’t provide your bank account or credit card details to anyone during job application. FindTheBestJob does not guarantee the availability of a job since organizations may end applications earlier than due date.

Apply Now