ANZ Education Delivery Manager
Who are we?
MYOB is a business platform. Our purpose is to help more businesses in Australia and New Zealand start, survive and succeed. Our team is continually growing, inventing and disrupting conventions. To make all this happen, we are dedicated to creating an exceptional flexible employee experience for all team members and offer a culture where you can be yourself. We don’t want you to simply ‘fit’ into our already established culture, we want you to come and add to it, ensure the customer is at the centre and make it even better!
Define and lead the ANZ education delivery and Call Quality Assurance framework for our Sales and Support function in this highly influential, newly created role. As the ANZ Education Delivery Manager, you will help lead and uplift the performance of Education Delivery for SME and Practice verticals as well as guide a team of Quality Performance Specialists.
Main responsibilities include the following:
- Design and implement an outstanding Sales & Support Education delivery framework for AU and NZ.
- Build an evaluation framework for facilitators to measure efficiency of training delivery.
- Design, implement and continuously improve call quality assurance framework for sales and support.
- Form effective relationships across and outside the education function to ensure learning experiences drive business outcomes.
What you’ll bring
You’re a specialist in all things Facilitation & Quality Assurance - you can authoritatively guide other Managers around best practice methodologies and help them to overcome barriers. You are passionate about the happiness of our customers - it’s at the heart of everything you do. Along with this, you are commercially minded, always focused around continuous improvement and your knowledge in Quality Assurance means that you can deliver insightful actions and influence others accordingly.
What else do you need to know?
If you want to work and collaborate where opinions are valued, and your ideas can make a difference, you should work at MYOB.
We are an equal opportunity employer and value diversity at our company.
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