AS/400 Support


Job Description



Position : AS/400 Support

Location: Grapevine, TX


someone who has worked on Manhattan WMS or PKMS + AS400


  • Experience range - 5 to 10  years in below skillsets
  • Should be experienced in AS/400 with Supply chain & PKMS (WMS) Functional and Production Support:-
    • Experience in Manhattan WMS(PkMS) with AS400 Experience . Knowledge on Manhattan WMS system version (2004, 2008) preferred.
    • Relevant experience in Retail business especially in AS/400 and pkms enhancements and production support
    • Skills and knowledge for legacy systems
    • Provide production support for AS/400 applications that includes - Verifiable experience in supporting and enhancing AS/400 supply chain applications including a heavily customized pkms warehouse management system
  • Understanding of Retail systems and functions
  • Proficient in Incident Management Tool (Cherwell or similar tools)
  • The main role and responsibility is to recover business disruptions which are reported by clients in the form of ITSM incident records (caused by various applications/infrastructure issues) within a fixed service level depending on the severity of the issue. It also involves finding ways to reduce the number of calls for assistance by providing training, writing operating manuals, or by fixing code/configuration issues and generally ensuring that common issues are resolved as quickly and efficiently as possible



    • The responsibilities in detail include
      • Incident Management
      • Weekday support for handling production break fixes and recover issues within a defined Service level
      • Weekend support for critical tickets
      • Coordinate and Communicate between and among Client and/or Third party contractor teams to resolve tickets and restore services
      • Problem/Change Planning & Management
      • Analyze and review the incident inflow and plan for code fixes/permanent fixes for issues that are reoccurring by creating problems
      • Work with the clients to determine change implementation windows and coordinate with business/technical team to successfully plan & implement the change
      • Platform Management (Transition, Keep the lights on, Reporting& Metrics)
      • Managing the transition of new applications into the team by coordinating with the development team attend Reviews/Meetings, ensuring the new application fits the health required for support take over
      • Weekly/regular trend analysis to ensure that the application/platform is healthy and take actions as needed
      • Support during DR activities (Test Documentation and Smoke Testing)Provide testing / verification support during OS upgrades, patch installation on any third party software
      • Offshore Coordination - Work with the offshore teams to ensure that the incidents are recovered within SLA and all the Incident management processes are followed flawlessly
    Skills Required: as400,mahattan wms,PKMS,support
    Location: DALLAS
    Posted On: 22-Jul-2020

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