Assistant Community Director

City Gate Property Group

Job Description

POSITION OVERVIEW:

Oversees and is accountable for the entire operation of the property. Effectively manage people, activities and resources to accomplish community objectives and exceed expectations of the residents, employees and owners.

DUTIES AND RESPONSIBILITIES:

City Gate team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

FINANCIAL

  • Assists Director in managing the property’s budget guidelines throughout the year and making sound financial decisions to increase the NOI

  • Handle collections & fees. post rents, account deposits & reconciliation, process invoices & payable, and all financial reporting

  • Leads rent collection efforts, specifically with delinquent residents

  • Assists Director with evictions, utility cut-offs and landlord liens as required on delinquent rents

PERSONNEL/SUPERVISORY

  • Serves as back up for Community Director

  • Provide leadership to their team by modeling, communicating and protecting City Gate’s Organizational Process and Procedures

  • Assists Community Director in appropriate training & development of staff to meet intellectual, emotional needs for each team member

  • Regular & predictable attendance with professional appearance and attitude

ADMINISTRATIVE/OFFICE

  • Maintain relevant knowledge of application, lease and all applicable Texas property code laws as well as the TAA Redbook and applicable forms

  • Review and maintain all resident files

  • Handle all billing questions, move-outs, notices, lease cancelations and evictions

  • Maintains records on all aspects of management activity on a daily/weekly/monthly basis; Submits required & requested reports before expected

  • Handle all resident concerns

  • Communicate all challenges affecting the successful operation of the Property to the Director as soon as possible

  • Ensure all required city/county/state permits (multifamily license, pool/spa, boiler, etc.) are always current

  • Updates Resman online system daily and manages the input of applicable data into the system daily

  • Efficient & timely processing of all forms, reports, and administrative information

MAINTENANCE & SAFETY

  • Ensure that the appearance and physical aspects of the property meet City Gate’s established standards by physically walking/inspecting the property daily – vacant units must be walked at least 1x/month for security and utility purposes.

  • Schedule & monitor all maintenance activities daily and inspect the maintenance shop monthly with the Lead Maintenance Supervisor

  • Report all liability & property incidents to the Manager immediately. Ensure that all occupational injury claims are reported to Zuman immediately and follow instruction of the on the job injury process Assist Director in Conducting monthly safety meeting & complete Safety Checklists with Maintenance Supervisor

MARKETING & LEASING

  • Welcome & assist Leasing Consultant with phone inquiries & showing the Property to prospective qualified residents

  • Approve & sign all rental applications, lease paperwork and addendums

RESIDENT RELATIONS

  • Handle resident concerns escalated by On-site team members

  • Maintain positive customer service and “can do” attitude at all times

  • Inspects with residents for all move-in/move-outs

  • Review all notices to vacate to determine cause and recourse

  • Assist Director in facilitating all policies/procedures for resident communications (complaints, calendars, service requests, etc.)

GENERAL

  • Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Director

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