Assistant Manager / Manager, Membership & Strategy Implementation

National Council of Social Service

Job Description

Assistant Manager / Manager, Membership & Strategy Implementation

National Council of Social Service
Social and Community Development

NCSS is a statutory board and an umbrella body for some 450 member social service organisations in Singapore. Our mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs and strengthening strategic partnerships for an effective social service ecosystem. Since 1992, NCSS has taken over the functions of the former Singapore Council of Social Service (SCSS) and Community Chest of Singapore.

As we stay focused on our vision to nurture a compassionate society, grow an impactful sector and enabling the people we serve to lead dignified lives, we are guided by our core values of passion, impact, collaboration, and courage.

Job Summary:

Grow an impactful social service sector that achieves our vision of dignified lives. This is done through engaging member organisations and enablers in the ecosystem to plan, develop and harness the capabilities and capacity of the social service agencies in meeting current and emerging/unmet needs in the sector.

Job Responsibilities:

Sector Strategy Implementation

  • Implement plans to address underserved, emerging and future issues on sectoral capabilities and capacity guided by the Social Service Sector Strategic Thrusts (4ST) sector vision.

  • Convene and organise platforms for the community, corporate and public sectors to dialogue and co-create plans to implement changes to address sector level issues and challenges.

Developing Social Service Agencies

  • Work across NCSS to grow relationships with the Board, Head of Agencies and key staff of social service agencies, so as to contribute to the strategic development of  the organisations.

  • Partner social service agencies to assess, plan and co-create development plans to improve their organisational capacity.

  • Serve as a liaison lead to mobilise and coordinate resources from different internal and external stakeholders to support development plans.

  • Collect and study data from various sources that might help to identify and interpret patterns and trends in NCSS member organisations’ capacity and capability needs.

  • Recommend database design and methods to analyse, manage data and use the data to design business reports to draw insights that assist/enhance engagement with member organisations.

Engaging Enablers

  • Work across NCSS to grow relationships with current and prospect enablers so as to establish and deepen partnerships that strengthen the sector’s impact.
  • Partner enablers to execute strategies that develop the sector’s capabilities and capacity in areas such as leadership, human capital, organisational health, financing and innovation.

Other Work Areas

  • Engage, assess and make recommendations on applications for NCSS membership

  • Conceptualise, design and organise platforms to engage members organisations
  • Any other duties as assigned.

Job Requirements:

  • Tertiary qualification in Business, Economics or Social  Sciences.
  • Prior experience in the sector and skillsets in data analysis would be an advantage.

Advertised: 01 Aug 2020
Applications close: 14 Aug 2020

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