At Home Accounts Receivable Representative (full time) (REMOTE)
Slingshot is one of the best Utah start-ups, and we've been recognized by Inc Magazine as one of America's fastest growing companies (#146!!!). We have our HQ in Orem, Utah, with representatives working from their homes across the following states: Arizona, Idaho, Nevada, Oklahoma, Texas and Utah. Slingshot believes in a world where conversations matter, where technology enhances human interaction instead of replacing it, and where people can effortlessly connect with service providers that help home feel like home.
**Must be a resident in any of the following states: Arizona, Idaho, Nevada, Oklahoma, Texas and Utah**
**This is a full-time position**
At Home Accounts Receivable Representative:
At Slingshot you will be the front line of our debt collection business playing a key role across the business. You'll be a problem solver! The ability to multitask, prioritize, communicate effectively and pay attention to detail in a fast paced environment is crucial to success in this position.
The position will be responsible for all aspects associated with the collections process. This will include daily telephone communication with customers at all levels of delinquency as well as notice generation.
What You'll Do:
- Contacts customers by telephone or other methods/means approved for the purpose of resolving the delinquent status of accounts
- Reaching out and attempting to collect money from accounts receivable
- Ensuring daily billing is accurate and that accounts are charged appropriately
- Counsel customers to available payment options
- Documenting outcomes and actions taken in Collection System notes
- Processing customer payments via phone
- Sort through multiple accounts a day
- Other duties as assigned
- Minimum 1 year of call center, collections and customer service experience
- Excellent organization skills are a must
- A knack for speaking with people who have diverse backgrounds, and different world views
- Awesome verbal and written communication skills
- An upbeat and eager attitude; ready to get your boots dirty at a fast paced Start Up environment
- A habit of meeting or exceeding goals
- Passion for being better tomorrow, than you were today
A private room that NO one else will need to be in or use during your scheduled shift
Your residence must be able to have low noise levels during your scheduled shift
Cannot have other distractions or obligations (e.g. childcare responsibilities, etc.)
Pants not required
Remote Position Computer Requirements
Computer Requirements:-Ability to create a 2nd user on the computer that is password protected.
- Windows PC's are recommended, however, Mac's may be used if you meet certain criteria, see below.
- Your computer may fail to meet one or two requirements with an exception given by the tech team.
- You will need 2 monitors, a USB headset, webcam, and your computer connected via Ethernet cable minimum to work.
- Hardware Requirements: Windows Computers - Quad
Core 2.5 GHz or better
- Windows 10 Home Premium or laterApple Mac
- Core i5 1.7 GHz or better (comparable)
- Yosemite OS X 10.10 or laterBoth Windows & Mac
- 8GB DDR3 or better
- 20GB+ free space.
- Minimum Screen Resolution: 1 must be at least 1680x1050 & 2nd can be any resolutionNetwork Requirements-Router must be accessible to you
- Able to hard-wire an Ethernet cable from your router to your computer (wireless not allowed)
- Internet Connection must be Cable (coaxial) or Fiber Optic.
- DSL, Satellite, Wireless (mobile data), or Dial Up connections are not permitted.
- Must be able to pass Five9 Network Pre-qualification Test which will be administered by a Tech Team member
What You'll Get:
- $13 hour base + generous bonus structure!
- Work from home
- A generous PTO allotment gives you the time to build the underground crime empire you've always dreamed of.
- Hang-gliding accident? Flesh-eating bacteria? We've got a Health Care plan for that.
- We'll help you prepare for your future like a squirrel caching acorns with a matching 401(k).
- You may not be the Pewter City Gym Leader, but we'll hook you up with a Gym Membership anyway!
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