Bi-lingual (Japanese) Network & Security Support Engineer – IBM Cloud

(0147) International Business Machines Corporation

Job Description

Bi-lingual (Japanese) Network & Security Support Engineer – IBM Cloud

321186BR

Your Role and Responsibilities

The IBM Cloud Advanced Customer Support (ACS) team in Dallas, TX is seeking Japanese speaking bi-lingual Network & Security Support Engineers who are well-organized, action-oriented team players with exceptional time management and exceptional communication skills to drive customer facing support issues in a fast-paced environment. 
 
We are expanding our team by adding intermediate & senior-level network engineers, who can focus on improving overall customer experience by quickly identifying and resolving problems in a global, carrier class network.  You will collaborate with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers.
 
If you love technology, tackling complex challenges, and leveraging your technical expertise to help others, we want you as part of our talented worldwide technical support team. The team has several roles open for various backgrounds and skill levels.
 
Key responsibilities & tasks include:

  • Work with other Network Engineering teams for knowledge transfer of new product/technologies
  • Act as a point-of-escalation within the ACS Network Support Engineering team for technical issues during an assigned shift
  • Help provide solutions when working with customers to identify and remediate issues on the network
  • Play a critical role in maintaining the global infrastructure for our Cloud environment, comprised of over 50,000 network devices globally
  • Directly create documentation and provide oversight and peer review of change control documents written by other team members
For the senior roles we're looking for candidates with some of the following experience:
  • Experience with common Internet protocols such as DNS, NTP, LDAP and GSLB
  • Experience with both Windows and Unix (Linux/FreeBSD) servers
  • Exposure to global network design and management
  • Experience with virtualization technologies such as VMWare, Xen, KVM
  • Experience creating technical documentation for current and future state network support needs
  • Network protocols/technologies: Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), Open Shortest Path First (OSPF), IPv4/6, Internet Protocol Security (IPSec VPN), Server Load Balancing
  • Network hardware: Cisco Catalyst 65XX and Nexus 7XXX series L3 switches, Juniper routers, Cisco Nexus and Catalyst switching hardware
  • Firewall knowledge Fortinet or other firewall appliances
  • Array Networks, Citrix or other load-balancing hardware
  • Network support tools such as WireShark, TCPDump, SmokePing, dig, iperf, MTR, etc.
  • CCNP, CCNA, JNCIS or JNCIP
  • Strong troubleshooting/analytical skills (log parsing, deep-dive testing, etc)
  • A strong understanding of Networking, Gateways, Firewalls, & Routing
  • SSL Certificates
  • VPN, OpenVPN, Authentication
  • Network Protocols, TCP/IP, OSPF, RIP, DNS, VLAN Tagging/Trunking
  • Industry certifications related to network & security technologies such as CISSP, CEH, CCNA
  • Experience with Cisco, Juniper/JunOS, Vyatta

Introduction

Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do.  Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide.  At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Required Technical and Professional Expertise

  • Experience working directly with customers
  • Experience working on large scale service provider networks
  • Routing and switching experience
  • Skill in troubleshooting, problem identification and resolution of networking issues
  • Ability to both work independently as well as in a team environment
  • Ability to organize and prioritize multiple work assignment
  • Bachelor’s degree or equivalent experience in Networking, Computer Science, Information Technology, Electrical/Computer Engineering or a similar field
  • Must be fluent in spoken Japanese, as well as the ability to write in Kanji, Hiragana and Katakana Japanese characters

Preferred Technical and Professional Experience

  • Network hardware: Cisco Catalyst 65XX and Nexus 7XXX series L3 switches, Juniper routers, Cisco Nexus and Catalyst switching hardware
  • Firewall knowledge Fortinet or other firewall appliances
  • Array Networks, Citrix or other load-balancing hardware
  • Network support tools such as WireShark, TCPDump, SmokePing, dig, iperf, MTR, etc.
  • CCNP, CCNA, JNCIS or JNCIP
  • Strong troubleshooting/analytical skills (log parsing, deep-dive testing, etc)
  • A strong understanding of Networking, Gateways, Firewalls, & Routing
  • SSL Certificates
  • VPN, OpenVPN, Authentication
  • Network Protocols, TCP/IP, OSPF, RIP, DNS, VLAN Tagging/Trunking
  • Industry certifications related to network & security technologies such as CISSP, CEH, CCNA
  • Experience with Cisco, Juniper/JunOS, Vyatta

Required Education

High School Diploma/GED

Preferred Education

Bachelor's Degree

Eligibility Requirements

None

About Business Unit

Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Country/Region

United States

State / Province

TEXAS

City / Township / Village

DALLAS

IBM Business Group

CLOUD

Primary job category

Software Development & Support

Secondary Job Category

Other Software Development & Support

Role ( Job Role )

Software Developer

Employment Type

Full-Time

Contract type

Regular

New Collar Role

Yes

Early Professional Track

Not Applicable - Professional Hire

Position Type

Professional

Travel Required

No Travel

Company

(0147) International Business Machines Corporation

Is this role a commissionable/sales incentive based position?

No

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