Bilingual Social Media Content Specialist

Job Description

Position Title: Content Specialist
Position Type: Hourly
Shifts Available:8:00 am to 4:00 pm CST & 4:00 pm to 12:00 pm CST

Bring YOUR passion to OUR team!

Do you love all things social media? Are you extremely detail-oriented and
organized? Would you like to help manage the online reputation for some of the
world s largest brands? If you answered yes, we have an exciting opportunit
for you! ICUC Social is looking for social media Content Specialists to join
our unique, remote team who are available to work a variety of shifts -
including days, evenings, overnights, and weekends.

Applicants must be prepared for a fast-paced, self-motivated, entrepreneurial
lifestyle. You will be given the opportunity to work with a diverse group of
people in a fun and ever-changing industry!

Our Brand:

ICUC Social is a global team of 350+, that acts as an extension of our
client s brand on social media. Providing scalable management, protection,
and revenue-generation services, we are thoughtful and revel in working with a
range of clients across industries. We have specializations in several
categories, with intimate knowledge of key metrics and a portfolio of work to
prove it. Our Social Media Management Services are first-rate, and our work
speaks for itself.

Our services include Review Management, Social Content, Strategy, Moderation,
Community Management, Social Listening and Reporting, and more! Click here to
learn more.

The Role:

* Monitor and respond to comments on the client s social accounts on
behalf of the client, using their unique, brand voice
* Enforce the online community's safety and usage policies across multiple
content areas and ensure that guidelines and rules are adhered to
* Craft engaging responses that encourage participation and the development
of user-generated content to ensure that the online community is
achieving its objectives

The Perks:

* 100% remote work from home - no commute to the office
* Bring your job wherever you go - all you need is a reliable internet
connection and laptop
* Work with a diverse group of individuals - we re global and so is our
workforce
* You get to share your knowledge and expertise with our client s
customers
* All this plus a competitive compensation and benefits package!

What you need:

* Must have exceptional communication skills both verbal and written and be
fluent in both English and French.
* Must be able to demonstrate experience with social media tools & interact
with online community tools such as forums, blogs, user-generated
content, etc.
* Must have substantial knowledge of the Internet including following
current trends.
* High level of attention to detail with the ability to multitask
* Strong written communication skills - spelling, punctuation, grammar,
etc.
* Experience writing, editing, and crafting engaging content in the social
media space using brand voice and following established guidelines
* Exceptional customer service skills with the ability to adjust written
tone and voice to match each individual customer
* Experience with and knowledge and understanding of all social platforms
* Ability to work independently and collectively in a unique virtual
environment
* High-speed internet connection (no data restrictions)
* PC/laptop or Mac: Processor of 2 gigahertz (GHz) or faster. RAM: 6
gigabyte (GB)Display: 800x600, Camera (built-in or external), Headset
with microphone, Operating System: Windows 8.1 or higher - For Macs, OSX
10.9 or higher Browsers: Chrome / Firefox / Safari / Opera / I.E. Anti-
virus: Windows Defender or Mac Security Updates
* Successful candidates will be required to undergo a criminal background
check.

As a member of the Dentsu Aegis Network, ICUC is a global leader in social
media management. We minimize risk by providing intelligent services powered
by real people - every day. Our four services include Content Moderation,
Community Management services, Social Listening and Social Media Customer
Service. Real people. Real safety. Real confidence. We are ICUC. Acting as the
eyes and ears for our clients, we are a social media services company that
leads the world s biggest brands through the integration and execution of
successful marketing campaigns. Learn more about what we do at http://
icuc.social/, like us on Facebook, and follow us on Twitter - @ICUC or on our
company

We know through experience that different ideas, perspectives and backgrounds
foster a stronger and more creative work environment that delivers better
business results. We strive to create workplaces that reflect the clients we
serve and where everyone feels empowered to bring their full, authentic selves
to work.

We are committed to working with our candidates from all ability levels
throughout the recruitment process to ensure that they have what they need to
be at their best. If you need accommodation during the application or interview
process, please contact or to begin a
conversation about your individual accessibility needs throughout the hiring
process.
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