BMC Remedy Developer

Job Description

Description

We are currently seeking a motivated, career and customer-oriented Remedy
Developer to join our team to begin an exciting and challenging career with
SAIC.Summary: Responsible for performing technical planning, high level and
detailed requirements definitions, test planning and execution (to include use
cases, test procedures and test data), software systems integration and
technical support for software systems and subsystems.

Total software system product may include design, test, installation,
operation, maintenance and disposal.

Candidate will support a Federal client through BMC Remedy platform upgrade
from 9.1 to include transformation to SmartIT, FedRAMP Cloud Digital Workplace,
advanced datalake and reporting capability, and customer satisfaction survey
integration.

Duties

Operational work will continue to evolve ITIL process configuration in support
of Enterprise IT shared services as well as the support and maintenance of the
integrated ITSM systems.

Responsible for supporting the Service Management System (Remedy) upgrades,
change requests, improvements, fixes and overall structure and operations,
under task-based, SDLC and Agile methods.

Intermediate level knowledge in ITIL practice areas to support strategic
discussion and direction in evolving the service catalog, self-service
capabilities, cmdb, asset, incident, problem, change, service level, knowledge,
and request management design, workflow, implementation, and overall best
practice.

Perform change assessments, attend change control boards, provide or perform
required change documentation and procedures. Day-to-day responsibilities
include managing overall structure and content of the system.

Review events and monitor performance.

Review, clean-up user and system accounts as well as other system metadata.

Monitor and report on system usage, growth, disk space and set up appropriate
alerts.

Manage user permissions.

Present improvement ideas, analyze requests for change, draft and update system
design documentation, understand and implement approved system change requests
under change guidance, interface with users, support testing, and provide demos
of the changes incorporated.Qualifications

Education and Training Requirements: Must have a minimum of 7 years of
experience, or a Bachelor's Degree and 5 years of experience, providing Service
Management System administration services, majority with BMC Remedy.

Must have experience managing SMS development activities and be proficient in
applying the SDLC, Agile, and DevOps principles. Must also have experience it
implementing and supporting advanced reporting and performance analytics
capabilities (i.e. Business Objects, Crystal Reports, SQL Server Reporting
Services).

ITIL Foundations certification required.

ITIL Expert and/or Managing Professional preferred.

At least 1 Remedy certification required, BMC Accredited Administrator
preferred. Knowledge and Skills Requirements: Highly motivated, self-directed
and responsible contributor. Effective communicator and relationship builder to
system stakeholders and organizational leadership. Be a team player, share
knowledge, and learn from others.

Ability to ascertain information about current organizational processes and how
to go about organizing and improving IT Service Management practices based on
the feedback. Proficiency in configuring the BMC ITSM Suite, and integrated
systems including database, reporting, performance, discovery, and survey
tools.

Design and develop Remedy for multi-tiered user support including Service Desk
and IT Operations.

Ability to program or script in Java, C, HTML, CSS, PowerShell, and Bash within
and outside of the BMC Remedy System. Ability to create, manage, administrate
SQL database and programs that query and push data to a SQL database, XML file,
and/or a data warehouse. Backup and restore BMC Remedy System in high
availability operations if required. US Citizen or Green Card Holder.

Ability to attain a Public Trust clearance.

Position may be open to remote location and telework flexibility.
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