Business Controls Analyst, Citi Consumer Bank


Job Description

The In Business Controls Analyst will help the business deliver the banks operational risk framework and maintain a strong control focus across retail distribution and support functions.  In this role you will work with the In business control officer in running, and continuously enhancing the retail distribution and support functions control program that is built on the following key responsibilities and activities:

  • Provide risk and control subject matter expertise to the retail distribution business in managing risks. 
  • Partner with the business in root cause analysis of risk events and control breaks, and establish an effective feedback loop to management. 
  • Coordinate and perform control testing as part of the Manager’s Control Assessment (MCA) for retail distribution and support functions.
  • Track issue and CAP status and progress; escalate issues and CAPs that are at risk of missing their target dates. Support the business on ‘at-risk’ issues and CAPs.
  • Act as central point for the business in documenting Management-Raised Issues (MRIs) and associated CAPs along with compensating controls and IBAM (Issues Being Addressed by Management)


  • Undergraduate degree; Postgraduate degree preferable
  • Good understanding of process and controls concepts, including risk identification, monitoring frameworks and methodologies
  • Adaptable to change and constantly seek opportunities to improve process and controls
  • Good interpersonal skills with the ability to interact with staff at all levels
  • Highly motivated and pro-active individual who is able to work under pressure
  • Sound background in retail bank and investment products
  • Experience in dealing with auditors
  • Understanding of regulatory obligations surrounding consumer banking products
  • Ideal candidate should have at least 4 years of internal audit/compliance/risk background gained in consumer banking and wealth management.
  • Highly motivated and results driven
  • Ability to manage stakeholders and build trust based relationships
  • Strong problem solving skills
  • Strong business acumen
  • Ability to breakdown and communicate technical/complex concepts to a broader audience
  • Ability to work autonomously and as part of a team


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AU


Time Type :Full time


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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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