CIMD, PWM , Sr. Cloud Infrastructure Engineer

Job Description

Location(s) US-TX-Dallas
Job ID
Schedule Type
Full Time
General, Investment Management
Business Unit
United Capital
Employment Type
The Consumer and Investment Management Division includes Goldman Sachs
Asset Management (GSAM), Private Wealth Management (PWM) and our
Consumer business (Marcus by Goldman Sachs). We provide asset
management, wealth management and banking expertise to consumers and
institutions around the world. CIMD partners with various teams across
the firm to help individuals and institutions navigate changing
markets and take control of their financial lives.
Goldman Sachs Private Wealth Management (PWM) specializes in creating
comprehensive wealth management plans for high net worth individuals
and families, as well as select institutions, including foundations
and endowments. PWM Teams work one-on-one with clients to advise and
deliver customized strategies drawn from our deep investment
experience, diverse wealth management capabilities and global reach.
Our Private Wealth Advisors (PWAs) deliver an unparalleled investment
platform inclusive of the full product and service offerings of
Goldman Sachs and beyond, which may include tax and estate planning,
philanthropic planning and private banking and lending services. As
client needs evolve, this close relationship allows the team to offer
complementary services and new opportunities by leveraging the
resources of Goldman Sachs and beyond
As a member of the Service & Support team, the Infrastructure Engineer
- Server is responsible for working with the other members of the
Technology Service & Support team and our external business partners,
to provide support to United Capital (a Goldman Sachs company)
employees. Areas of responsibilities:
* Manage United Capital s server Infrastructure (including Azure),
maintenance and performance. This includes system hardware
support, diagnosis, software support (operating system, Active
Directory permissions, backups and restorations, patch management,
scheduled maintenance, disk space capacity management, event
management including monitoring / troubleshooting).
* Resolve ad-hoc IT emergencies / day to day operational issues and
work closely with decision makers in other departments to
proactively identify, recommend, develop, implement, and support
cost-effective technology solutions for all aspects of the
organization. Documents and drives best practices through process
improvement. Solves complex problems, given the limitations of
resource, process and technology.
* Act as an escalation point for Tier 1 support team. Monitor and
update Tier 2 support queues and tickets. Provides team members
with guidance and direction in solving support problems. Oversees
management for outsource vendors and partners. Ensures SLA s are
met and ongoing partnerships are fostered. This includes providing
support activities to keep production-related systems running with
high availability, availability to perform after hours maintenance
and on-call support.
* Research, architecture, design, installation, integration, support
and optimization on a wide variety of technologies as a part of
the information technology infrastructure environment. Designs and
implements physical and cloud infrastructure to meet the customers
functional and cost requirements and operational agreements.
* Participates and often leads work on new project installations,
system/infrastructure upgrades and system/infrastructure
performance management. Manage the day-to-day operational and
tactical aspects of assigned projects while ensuring that quality,
timeliness, and performance to specification are met.
* This position requires a proactive approach and an ability to
independently carry out the duties of the position. Candidate
should have a friendly, outgoing personality and should be
comfortable working as a member of the Technology Team in Dallas
as well as collaborating remotely with other corporate teams and
regional offices, as needed.
* Define and implement IT policies, procedures, and best practices
and must have a clear understanding of how any technology being
implemented will benefit United Capital s overall operations and
business goals.The ideal candidate will exhibit high standards,
excellent communication skills, good judgment, and an ability to
take initiative, and prioritize daily tasks. The ability to
effectively manage time and multi-task with attention to detail is
critical to this role. Members of the Technology Service & Support
team must be confident about decision-making, at times, during
uncertain circumstances and extreme time pressure.
* The successful candidate should be able to quickly establish
rapport, credibility, trust, and respect with peers and senior
executives. He/she will be expected to be open-minded in choosing
the best technology solutions to fulfill business needs, and to
challenge the thinking of other members of the management team
when appropriate.
* Areas of responsibilities for this position listed here are
expected to grow / mature with the needs of Technology Service &
Support team and technology integration requirements between
United Capital Goldman Sachs.
* Education: BA/BS or equivalent work experience
* Minimum 3 years of work experience in direct IT infrastructure
support (Required)
* Hands-on experience in Server architectures, LDAP, and Active
Directory (Required)
* Working knowledge of SSL/TLS certificates, Group Policy and
Scripting (Preferred)
* Prior experience in deployment of End User facing technologies
* Working knowledge of Microsoft Azure and G Suite Administration
* Working knowledge of Exchange Administration (Preferred)
* Experience with software deployment (SCCM/Altiris) and patch
management (Preferred)
* Data migration experience (Preferred)
* Experience managing license usage and reporting (Preferred)
* ITIL Foundations certification (preferred), or willing to obtain
after hire
Preferred Qualifications
* Proven track record of driving initiatives, proactively developing
practical solutions and ideas that add value to the organization
* Strong collaboration skills, actively creating and maintaining
productive and participative working relationships with others.
* Ability to establish and maintain excellent working relationships
with co-workers and management
* Strong sense of ownership and willingness to accept responsibility
* Demonstrated ability to probe, diagnose and resolve/manage
customer issues/expectations.
* Ability to define and implement standards, guidelines, best
practices and metrics.
* Strong working knowledge of hardware, software, and networking
* Ability to drive innovation and efficiency of systems management
tools and processes
* Strong organizational,time management, and project management
* Interface with both user and IT customers on technical issues
* Strong sense of ownership and willingness to accept responsibility
* Possess excellent problem-solving, communication and interpersonal
* Operate effectively as part of a larger team and in managing own
* Prioritize and handle multiple tasks
* Travel Requirements: Occasional travel (less than 20%) for office
relocation projects, new firm / partner acquisitions install and
configure, maintenance or onsite visits.
At Goldman Sachs, we commit our people, capital and ideas to help our
clients, shareholders and the communities we serve to grow. Founded in
1869, we are a leading global investment banking, securities and
investment management firm. Headquartered in New York, we maintain
offices around the world.
We believe who you are makes you better at what you do. We're
committed to fostering and advancing diversity and inclusion in our
own workplace and beyond by ensuring every individual within our firm
has a number of opportunities to grow professionally and personally,
from our training and development opportunities and firmwide networks
to benefits, wellness and personal finance offerings and mindfulness
programs. Learn more about our culture, benefits, and people at

We re committed to finding reasonable accommodations for candidates
with special needs or disabilities during our recruiting process.
Learn more:
The Goldman Sachs Group, Inc., 2020. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer
Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
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