Client Engagement Specialist

Randstad

Job Description

Overview

  • This Client Engagement Specialist role supports and educates FMCG & beverage companies/manufacturers in getting enrolled and adhering to a government scheme
  • By providing an overview of the scheme and it's benefits, coupled with educating them on their reporting obligations
  • Flexibly working both from home and their office in Rhodes - conveniently located near the station
  • 6 month fixed-term contract (direct with client) - with possible extension opportunities
  • Working full-time hours 37.5 hours per week (Mon-Fri)
  • Paying $65-$75k + super (pro rata), with sick leave & annual leave
  • Join a passionate team of individuals committed to promoting environmental awareness in the community

Your new company

This not-for-profit has a commitment to sustainability, championing educational awareness and protecting the environment

Your new role

Working in the Operations department you will be responsible for:

  • Providing excellent client services in order to engage and educate clients across the sustainability scheme
  • Communicate complex compliance requirements and benefits of the scheme to clients
  • Taking client and requests over the phone, email and processing logging engagements into CRM system
  • Assessing customer feedback to identify and address issues with a tailored response
  • Working with other key stakeholders including Government & suppliers
  • Ensuring strong governance and quality service standards, to successfully deliver all key service and project milestones
  • Supporting the Client Services Manager with ad hoc administrative tasks and project tracking.

Criteria

  • Proven experience in providing high-level client services
  • Excellent written and verbal communication skills, being adaptable to each client's situation
  • Ability to show patience, empathy and reliance with clients
  • Ability to de-escalate issues, conflict resolution
  • Strong interpersonal skills working with wide-ranging stakeholders
  • Excellent organisational, administrative & analytical skills (proficiency in Microsoft Office & CRMS)
  • Full AU work rights are required, unfortunately Working Holidays Visas won't be considered

Benefits

  • 6-month fixed-term contract direct with client
  • Sick leave and annual leave
  • Free onsite gym
  • Get job satisfaction by making a huge impact to sustainability within the community

Next steps

  • To launch your career, click 'apply now'.
  • The hiring manager will be arranging interviews from Aug 6 onwards
  • Ideally you will be available to start in Aug 2020- long notice periods cannot be considered unfortunately

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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