Co LEAD Intensive Outreach Responder (several positions available)
PDA Law Enforcement Assisted Diversion (LEAD) is hiring several Outreach Responder/Intensive Case Manager staff to respond to our clients needs during the COVID-19 outbreak. This position is employed by the LEAD Project Manager, the Public Defender Association.
Co-responder Law Enforcement Assisted Diversion (Co-LEAD) is an emergency response to individuals with current or potential criminal legal system involvement during the COVID-19 pandemic. The Outreach Case Responder is a member of a response team responsible for providing outreach, engagement and intensive case management services to adults.
Outreach Responders will have caseloads of 1:20 or fewer, if possible, and will provide companion-based services to ensure people are identified and assessed, supported in navigating the current Phase of the shelter in place landscape, including accessing and connecting to all necessary social services (behavioral health treatment, primary care healthcare, basic needs, entitlements, employment opportunities, and any services or appointments that are indicated). This position is involved in all aspects of referral, outreach and engagement, intensive case management services, as well as coordination with other providers to assure successful transition of clients to on-going care once the COVID emergency resolves or is more fully managed. Services will be provided in Seattle and Burien areas, and may be provided elsewhere in King County.
The selected staff must provide their own transportation and must be fully insured with PDA as a named insured. PDA will cover mileage to and from home and to intervening destinations at IRS rates. Many services will be provided on the streets, in motel and housing sites, shelters and other service centers as assigned.
Jail visits may be required. Primary staffing will be during regular work hours, but this program will also maintain 24/7 on call capacity to resolve issues in participants housing placements; exact shift assignments are TBD. PDA will make every effort to take individual employees family and logistical constraints into account when assigning on-call shifts.
This position requires a high degree of coordination and collaboration criminal legal system partners, where indicated, such as LEAD prosecutorial liaisons, probation officers, community corrections officers and courts where participants may have open court cases or outstanding warrants. SAFETY AND PERSONAL PROTECTIVE EQUIPMENT (PPE) Employee safety for this position will include training and guidance on how to work with individuals who are in crisis during the COVID 19 outbreak. This position requires interacting with other individuals; PDA will provide Personal Protective Equipment (PPE) to all staff performing any field-based work, which includes, but is not limited to: masks and latex/nitrile gloves.
All staff are expected to use full PPE and practice social distancing with other staff, participants, hotel staff and any other individuals employees interact with while performing Co-LEAD program duties. Successful applicants will be trained to and will follow CDC guidance/best practices to limit possible exposure, e.g. maintaining 6-foot distance from all other individuals, including co-workers. PDA holds employee safety as a core feature of this position and will adhere to local public health guidance to ensure safety for employees and the communities they serve.
It must be recognized that the entire landscape poses a risk of COVID-19 infection, and that performing the duties of this position with complete adherence to social distancing and sanitation recommendations from public health authorities is the best strategy for safety and health on the job under present conditions. Cell phone/tablet and communication devices that support field-based work will also be included for this position. MAJOR DUTIES AND RESPONSIBILITIES:
1. Provide outreach and engagement services, as assigned, working with Co-LEAD Project Director, Program Coordinator and Operations Manager and other team members when meeting new referrals. 2. Provide a variety of care coordination activities focused on linkages to care to enhance client stabilization. 3. Provide and prioritize field response as needed.
This may include de-escalation, going to Emergency Departments, and/or making referrals to the existing crisis system, which may be compromised during the time of COVID-19, as necessary. 4. Utilize electronic case management system for case notes, documentation and ensuring accurate and objective documentation of services in electronic files for participants. 5. Conduct intake evaluations and assess behavioral/physical health/economic survival needs in order to develop support and client centered care plans with the greatest client participation possible.
6. Providing and/or coordinating the following: access to food, clothing, shelter, physical/behavioral healthcare, housing stabilization, financial assistance, criminal legal system coordination, and public benefit benefits. 7. Advocate for clients' access to community resources and services, ensuring that clients' needs are met and rights maintained; consult and collaborate with community providers to ensure continuity of care. 8. Develop and maintain strong collaborative relationships with PDA, ETS REACH, LEAD prosecutorial liaisons, law enforcement, and other relevant social services services and resource organizations to ensure full continuity of care for clients.
9. Provide services consistent with Co-LEAD/PDA program policies and procedures. 10. Ability to work do basic computer work in Google Suite (including appropriate and timely use of gmail, calendar, google drive), Zoom, Excel, Word, and other related programs to support the work of Co-LEAD. Other duties & responsibilities: Participate in psychiatric consultation, supervision, program meetings and in service trainings; participate in clinical reviews and case conferences for participants on caseload.
Comply with the agency's clinical accountability policies and procedures; maintain timely and complete client records; comply with all applicable laws. Comply with applicable program data collection, as needed. Other duties as assigned.
MINIMUM QUALIFICATIONS: Two or more years providing case management and/or outreach in a social services/human services program Interest or experience in working with clients who have difficulty engaging with traditional programs and clients with criminal legal system involvement Ability to implement harm reduction techniques within a client centered framework, e.g. motivational interviewing, trauma informed care and low-barrier assistance Ability to meet state requirements for Agency Affiliated Counselor or higher credential Ability to communicate and work effectively with staff from various backgrounds. Ability to work effectively with clients displaying a wide range of behaviors.
Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients. Current Washington State Driver s License, current auto insurance, and access to a reliable vehicle PREFERRED QUALIFICATIONS: Lived experience with criminal legal systems, including jails, law enforcement and courts CDPT/CDP
Three years of experience in work related to social work or outreach programs Academic training in the social service field and in the area of substance use disorder and mental health treatment Experience providing services from a harm reduction perspective to individuals experiencing behavioral health challenges EQUAL OPPORTUNITY EMPLOYER Projected pay scale; range dependent on experience and qualifications Outreach Responder/Intensive Case Manager: Starting salary $51,275 - $79,545 Generous health benefits for all employees at .5 FTE or higher Cell phone provided for work use Please send your resume (please do not include cover letter) to and include soonest date you are available full or part time.
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