Customer Care Consultant

Consultel

Job Description


About us:
Our client, Entity Solutions, is a well-established, global business that provides modern workforce solutions to a large array of customers, including some of Australia’s largest corporations. They specialise in a holistic service of contractor management, outsourced payroll, migration assistance, HR services and technology solutions.
Entity Solutions is looking to engage a hardworking, positive, energetic, articulate and customer-centric person. This role requires exceptional customer communication and involves a high volume of administrative tasks with a compliance focus. Therefore, having attention to detail, in addition, sharing our ‘Customer is King’ philosophy is the key to success.
Key responsibilities include:

  • Being our Brand Ambassador and ensuring an excellent and consistent customer experience at all times
  • Ownership of a contractor lifecycle, including on-boarding, extensions, exit management and statutory and legislative adherence
  • Accountability for a portfolio of assigned customers, managing communication and resolution of customer queries
  • Updating our CRM system at all times and ensuring all relevant compliance activities are completed
  • Working in collaboration with other divisions and stakeholders to ensure positive customer outcomes
  • Periodic reporting and analysis as required


About You:
We are looking for applicants that have:

  • Exceptional communication skills demonstrated by a positive client service attitude
  • A positive ‘can do’ attitude and a wiliness to work as part of a team
  • Strong administrative capabilities
  • Establish trusting relationships with internal and external stakeholders
  • Excellent multi- tasking skills, whereby you can prioritise your workload according to level of urgency and then manage stakeholder expectations
  • A willingness and aptitude to learn our services and products in order to provide more comprehensive solution to your client's needs
  • Previous consultative experience in HR, Recruitment, high volume Customer Service, Contractor Management or Procurement is an advantage but not essential
  • A sense of humour is mandatory


And in return, we will provide:

  • A lively working environment where you can take ownership and accountability for a portfolio of customers
  • Experience in a dynamic, global company within a growth industry
  • Professional development opportunities which will empower you and give you the chance to demonstrate your potential
  • Individual, department and company rewards
  • Monthly Celebrations
  • Birthday day off
  • Supportive colleagues and management


In addition:

  • Salary: Commensurate with experience
  • Experience: Contractor Care: 2 years (Preferred)


This is the opening! Work somewhere to develop and extend your career whilst having a good time with your peers. If you are looking for a vibrant customer focussed position, please send a cover letter explaining your suitability for the role and your CV (Word format).

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