Customer Care Executive


Job Description

Job Description

We are looking to recruit a highly motivated full time Customer Care Executive possessing natural sales and communication abilities, that is a quick learner with a great work ethic to join the mytaxi team in London.

Do you mix well and love customer care? Are you an enthusiastic, energetic self-starter that is keen to learn with a passion for Customer Care? Then this is the role for you! As a Customer Care Executive, you will be the first point of contact for all our customer segments.

These are your responsibilities:

  • Answering customer and driver enquiries by telephone and email
  • Complaint management
  • Customer Social Media communication
  • Presentation of mytaxi applications and services
  • Active participation in testing new version of the application
  • Other related projects

These are your qualifications:

  • Practical work experience in the area of Customer Care
  • Have excellent telephone and written communication skills
  • Excellent time management and organisational skills
  • Analytical comprehension and fast learning capacities
  • Good knowledge of using Excel
  • A warm approachable manner with strong interpersonal skills
  • Self-motivated and strong desire for new challenges within a start-up company
  • Enthusiasm and entrepreneurial spirit

This is your Knowledge (Requirement):

  • Ticketing System: Zendesk, Desk or similar
  • Strong Technologic Skills

About mytaxi

Design the future of mobility with us!

mytaxi was founded in June 2009 and was the world’s first taxi app that established a direct connection between a passenger and a taxi driver. With more than 10 million passengers and 100,000 drivers, mytaxi is the leading taxi e-hailing app in Europe.

Since February 2019, mytaxi is part of the FREE NOW group, the ride-hailing joint venture of BMW and Daimler. Within 2019, mytaxi will rebrand to FREE NOW.

mytaxi today works with 600 employees in 26 offices and is available in around 100 European cities. Eckart Diepenhorst is the CEO of mytaxi. More information is available at:

What can we offer you?

  • Great learning and development opportunities  through internal and external workshops
  • Excellent monetary benefits (life, health and dental insurance, a monthly mobility allowance for free taxi rides, travel expense coverage)
  • Have your birthday off!

...and all the usual start-up goodies!

Oh, and the opportunity to work with the best team in the world (we know, everybody says so, but at mytaxi it’s true)!

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