Customer Experience Designer (Financial Services), Business Consulting


Job Description

Your Key Responsibilities

Through the use of Design Thinking and User Centered Design practices that include customer research, customer / user journey design, information architecture, visual design, interaction design, and prototyping, our Designers drive our lean product development approach and produce interactive solutions that deliver business objectives in a useful, usable and engaging manner.

Regardless of the project and the environment, our Designers provide a strong and critical voice for users and good design; owning the end-to-end user experience and business outcomes of design-led product development in EY. Accordingly, our Designers need to leverage solid experience in Design/Human-Centred Design with a high degree of commercial acumen to develop detailed user journeys, information architectures, wireframes, mock-ups and clickable prototypes, while working within tight business deadlines, to deliver real business results.

Our Designers both facilitate and participate in workshops, working directly with our Digital Consultants, scrum team peers, clients and their customers/users to analyze pain points, understand end-user needs, document user storyboards through both digital and physical environments, and co-create digital-native processes, products, platforms and experiences.

Once concepts are formed and agreed, Designers play a hands-on role in EY’s Agile product development teams owning the user research, supporting the Product Owner with functional backlog creation and prioritisation, as well as the design and testing of the product and overall user experience.

In addition to direct client work, our UX/UI Designers contribute to pre-sales of our digital consulting services work by helping our sales team tell our story through proposals and supporting materials across various media.

Skills and Attributes for Success

You tend to add flair to everything that you do and imagine how you could spice things up in everything that you see

- You believe employees are people and the employee experience should be everything a consumer experience should be.

To Qualify for the role, you must have



Tertiary qualified in Design/Communications/Journalism/Media Studies/Industrial Design or related fields that help you make sense from chaos.



You are passionate about human-centric design, from user research through to prototyping



You have experience in one or more of the following: customer research, customer / use journey mapping, visual design, information architecture, interaction design and prototyping



You have experience in turning conceptual ideas into design deliverables such as sketches, wireframes, page specifications, page flow diagrams, style guides, animation guides, interface copy & guidelines and finally a prototype



The tools of your craft are could be one of more of the following: personas, empathy maps, pain-point maps, user journeys, post-it notes and sharpie markers, Sketch, InDesign, Adobe XD, and more

Ideally, you’ll also have



An interest and/or experience in facilitating workshops of end users and other stakeholders



An interest and/or experience in working in a consultative role, and have the ability to broaden your skillset beyond Design if needed



Interest and/or experience in working within Financial Services industry

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What working at EY offers 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, strategy and transactions and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. Apply now.

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