Customer Renewals Manager
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Customer Success GroupJob Details
About Tableau, a Salesforce company
Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global enterprises, early-stage startups, nonprofits, and governments all use Tableau’s intuitive software to quickly transform their data into actionable insights. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world!
What you’ll be doing…
The Renewals Manager is responsible for achieving a high level of customer retention in an assigned territory. The Renewals Manager role is responsible for driving the maintenance and subscription renewal revenue and renewal rate for an assigned territory. Both team and individual renewal targets will be assigned. The Renewals Manager will interact regularly with customers to sell the benefits of a maintenance or subscription renewal. A Renewals Manager will be the front line to the customers to educate on effective license management, be able to sell against cancellation, and confidently articulate the value of Tableau. As this role is customer interfacing, strong communication (both spoken and written) and customer service skills are necessary.
Some of the things you’ll be doing include …
- Product renewal revenue quota: Responsibility for Tableau maintenance and subscription renewal contracts, revenue, and renewal rates for assigned territory.
- Transactional sales: This sales role is highly transactional, with hundreds of renewals to collect quarterly.
- Increase the renewal rate: Ensuring high renewal rates and can speak to the value Tableau will bring to organizations by understanding strong product positioning and pipeline management skills. Collaboration across the organization to develop strategies, retain existing client base and maximize revenue growth.
- Pipeline management: Tightly manage the renewal sales cycle including selling against cancellations, assisting customers through the sales cycle, and updating the CRM system according to documented processes.
- Forecasting: Awareness and accuracy of pipeline; comfortable with accurately maintaining a forecast of all renewals within assigned territory.
- Customer check‐ins: You will periodically check in with customers throughout their contract period to ensure the health and adoption of the account.
- High sales activities: High‐volume of outbound and emails each and every week, as part of annual renewal process. In addition, identifying potential upsell opportunities within an account.
- Tableau product knowledge: Strong understanding of Tableau’s products, with the ability to identify upsell opportunities including training and services to ensure customer success.
Who you are…
- Domain. Background in software renewals preferred. BA/BS Degree
- Experienced. 2+ years’ experience in Sales and Customer Success/Maintenance Renewal. Working knowledge of Salesforce.com or equivalent CRM system.
- Go-Getter. Strong work ethic, ability to work independently, be resourceful, and stay motivated though ambiguity.
- Strong communication and presentation skills. Strong English communication skills; provide excellent customer service at all times.
- A True Team Player. Strong collaborator and communicator, both to customer and to internal teams including all on the account management team.
- You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world
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