Customer Team Member

Co-op

Job Description

Service with a difference

This isn’t your standard food retail job, and no two days will be the same. But the one thing that won’t change is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and we’re proud to give back to them. So not only will you be helping customers find what they need, making sure the store looks good, and introducing them to our membership scheme. You’ll be building relationships and getting to know who shops with us every day. Because that’s what being part of a community is all about. That’s the Co-op difference. And you’ll do it all with a smile on your face, just so you can put a smile on theirs.

Customer Assistant – Customer Team Member
Location: Park Central, Bristol Street, Birmingham, B15 2DE
Pay: £9 per hour & amazing benefits
Contract: 12 hours per week + regular overtime, permanent, part time
No experience needed as full training given

Working pattern: varied shifts including late evenings (store closing) and weekends, to be discussed at interview

As a Co-op customer assistant, you’ll be part of a business that’s truly different. We’re owned by our members. We’re passionate about shaping the world by putting our values into practice. And our store teams do an amazing job of being there for the community and supporting local good causes. It’s not just talk. It’s what we do.

What you’ll do as a Customer Assistant

There’s lots involved in being a Co-op customer assistant. The pace is always fast, with different duties to take on through your shift. Here are some of the key tasks:

• providing friendly, considerate customer service (and really getting to know customers)
• preparing and presenting our products, including from the bakery
• keeping the store well stocked and looking good
• thinking on your feet if there’s an issue or problem to solve
• promoting Co-op membership, and the local projects we support

Who can be a Customer Assistant at Co-op?

We’re not looking for any specific experience or qualifications – we provide full training. It’s your personality, skills, motivation and values that matter. You’ll need to show us:

• a real passion for customer service
• great communication and listening skills
• the ability to work well in a team, and achieve team and individual goals
• an enthusiastic approach and willingness to support your colleagues when the store gets busier
• the flexibility to work a range of shifts to support the opening times of the store

Why Co-op?

Teamwork is a big part of the job. You’ll be working alongside and learning from some brilliant colleagues. As your experience grows, you can take more responsibility on and receive plenty of opportunities to develop your career. We also offer a rewards package that stand out, including:

• a competitive pay rate
• premium rates for hours worked before 6am or after 10pm (and on Boxing Day/Good Friday/Easter Sunday)
• flexible shifts/working hours and regular overtime opportunities. We provide rotas to your mobile phone 3 weeks in advance. So, you have time to plan around your shifts
• 10% discounts on all food products, including 20% on own brand at payday weekend
• discounts on other Co-op products and services
• pension with up to 10% employer contributions

Building an inclusive workplace

We’re actively building diverse teams and welcome applications from everyone. We want to create an inclusive environment, where we can all celebrate our differences, contribute our best work and develop to our full potential.

Our stores are open when our customers need us, so we need candidates to be flexible of when they’re willing to work. At interview, we’ll ask you to provide additional times for when you can work during the week, we call this preferred availability.

As part of your application, you’ll need to complete a 20-minute online assessment.

We can make reasonable adjustments to our interview process according to your needs. You can find out more about our people policies at coop.co.uk/peoplepolicies.

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