Data Entry Clerk - Logistics Industry

AFS Logistics Australia Pty Limited

Job Description

Logistics, Warehousing & Information Technology Management Business

The Company:

AFS Logistics is one of Australia's largest Independent Logistics and Freight Management Company's.  

For over 25 years we have provided customised Logistics Management Solutions that help our Customers and Carriers to reduce costs and increase efficiencies by providing high level expertise and technology.

We have an extensive loyal Customer portfolio and are currently experiencing rapid growth.

The Role:

Initially the role is for a fixed term of 12 months, with the possibility of becoming permanent.

Working within our Customer Service team, the Data Entry Clerk will process information on our CRM (Salesforce) and monitor cases for our major Customers.

Your typical day looks like :-

  • Accurately entering and processing information through Salesforce, our internal CRM
  • Proactively monitor freight movements
  • Investigate issues and promptly escalate and and collaborate with the Customer Service Management and Account Management team to proactively resolve freight issues
  • Dealing with a range of Customers, Carriers and key stakeholders, this fast paced role combines data entry and monitoring skills  
  • Opportunities to cross skill occur regularly to provide development opportunities

Ideally, we are looking for someone who has:- 

  • Prior experience in the Transport/ Logistics industry strongly preferred
  • Excellent communication skills
  • Passion for Customer Service
  • Problem solver / Solution focused
  • Strong Team Player
  • Excellent time management and organisational skills
  • Intermediate MS Office suite skills
  • Salesforce experience desirable
  • You must have the ability to work on a rotational roster between 8.00am and 6.00pm, Monday to Friday

Why work with us?

  • Competitive Salary
  • Opportunities for training and development
  • Great team environment
  • Active social club
  • Monthly lunches provided 
  • Onsite parking 

Please note that initially this role will be based working from home.

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