Deputy Manager/Manager (Corporate Communications/Feedback)

Public Transport Council

Job Description

Agency: Public Transport Council
Job no.: 542770
Work type: Permanent/Contract
Location: Singapore
Categories: Public Relations/Corporate Communications/Psychology

Public Transport Council

At the Public Transport Council, we strive to bring about a quality and affordable public transport system for the people of Singapore by regulating public transport fares and ticket payment services. We are also Advisor to Minister for Transport on public transport matters. Established in 1987 under the Public Transport Council Act (Cap 259B), we operate within the ambit of the Public Transport Council Act and in accordance with overarching public transport policies.


Deputy Manager/Manager (Corporate Communications/Feedback)

The successful candidate can expect a nurturing yet challenging working environment. He/she will have exposure to a wide variety of work. He/she will:

  1. Develop the communication strategies and public engagement plans to support the strategic initiatives and announcements of the Public Transport Council.
  2. Oversee PTC’s feedback management and develop processes and protocols to ensure that PTC’s quality service management policies align with Whole-of-Government requirements. 
  3. Monitor and assess ground sentiments for public transport related matters, and propose strategies to address these concerns.
  4. Oversee the implementation of a centralised feedback management system.  
  5. Manage the PTC website and work closely with the relevant IT divisions to coordinate and manage any content and technical issues.


  1. At least 5 years of relevant experience in feedback management, website management and corporate communications
  2. Training in Journalism, Mass Communications, English or any related discipline
  3. Strong interest in public transport issues and trends
  4. Strong interpersonal, writing and oral communications skills
  5. Strong project management skills

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