Deskside Technician I

Job Description

Deskside Technician I

Location:USA - California

Work City:Ontario

Job Category:Desktop Support


Deskside Technician - Distribution Center

Responsibilities include, but are not limited to:
Supporting IT equipment in large corporate environment
IMAC Support - IT equipment Install/Move/Add/Change
Track and resolve customer incidents and requests through the ServiceNow ticketing tool
Troubleshoot and resolve hardware and software issues for Windows and Mac devices
Backup, restoration, and migration of user data
Smart Hands support with networking, active directory, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call, at special events, and other after-hours support needs
Executive support

Required Qualifications include:
Experience supporting both MAC & Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware from the following manufacturers: Apple, Lenovo, Dell, HP.
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies

Required Minimum Education:
High School Diploma (required)
Associate Degree or at least some college courses in related field (preferred)

Required Minimum Experience:
A Minimum of 3 years of experience in a related field

Preferred Certifications:
Comp TIA A+
MCDST - Microsoft Certified Desktop Support Technician
ACSP: Apple Certified Support Professional or ACDT: Apple Certified Desktop Technician
MCSA - Windows 10


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