Director, Client Relations Risk Management (Corporate)

Job Description

Job Title: Director, Client Relations & Risk Management (Corporate) Work Site: Client Relations & Risk Management, Vancouver General Hospital Status: Start Date: Hours: Regular Full Time As soon as possible 0800-1600 Days off: Saturday, Sunday, and statutory holidays Reference#: -mhs

Come work as a Director, Client Relations & Risk Management with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Director, Client Relations & Risk Management to join the team at Vancouver General Hospital.

Apply today to join our team! As the Director, Client Relations & Risk Management with Vancouver Coastal Health you willreporting to the Regional Director Client Relations and Risk Management and be responsible for providing leadership in management of clinical and operational risk. In this position you will: Promote the use of evidence-based risk management strategies and tools to promote and improve patient safety.

Represent Vancouver Coastal Health (VCH) in liaising with external legal counsel assigned by the health care protection program (HCPP), and other external agencies in investigating and managing claims involving patients/clients or the organization. Work with staff and physicians and support operational leaders in identifying, assessing, analyzing and implementing mitigation strategies to mitigate the identified risk to VCH, staff, physicians and the clients and families we serve. Provide leadership to the Senior Executive Team and be responsible and accountable for the development of the organizations integrated clinical risk management program and initiatives in a manner that fulfills the mission and strategic goals of VCH, while complying with provincial and federal laws and accreditation standards related to patient safety and risk management across the organization.

Work in collaboration with the Director of VCH Patient Care Quality Office as requested in reviewing responses to patients or their complainants from a risk management perspective. Work in collaboration with the Director of Patient Experience for VCH to ensure the patients perspective is included in supporting the delivery of health care with the highest quality of care whenever possible. WHO WE ARE Vancouver Coastal Health (VCH) is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents living in Vancouver, Vancouver's North Shore, Richmond, the Sea-to-Sky Highway, Sunshine Coast, and the Central Coast (Bella Bella and Bella Coola.) At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families.

At our core, we are a people-focused organization where entrepreneurial spirit runs deep, and opportunity exists for all those who see themselves in the transformation of health care as we know it. QUALIFICATIONS: Education & Experience Masters Degree in a health related discipline, plus seven to ten (7 to 10) years recent, related experience in progressively senior leadership roles with responsibility for leading risk management and client relations issues management activities, or an equivalent combination of education, training and experience. Knowledge & Abilities Demonstrated critical thinking, analytical skills encompassing an organization-wide perspective.

Exceptional communication, interpersonal, innovative leadership and systems improvement skills. Advanced knowledge of healthcare issues as well as specialized knowledge in risk management, privacy, change management, information management, patient safety, quality complaints management, and policy development. Proven ability to establish and maintain effective interpersonal relationships with people across all disciplines and settings, in addition to the integrity, trust and professionalism that the role requires.

Experience developing and implementing and training on policy, procedures and corporate practices. Experience in project management in a leadership position. Demonstrated history of positive collegial relationships with management, support staff, Health Authority-based providers and leaders, and clinicians.

Ability to communicate complicated or highly technical matters in a way which is clear, concise and understandable. Ability to take initiative in understanding the needs of others and taking action to achieve helpful results. Computer proficiency with a variety of relevant software applications.

Only short-listed applicants will be contacted for this posting. Employees of VCH must apply via the Internal Application Process . Refer to the site for

How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.

Thank you for your interest in Vancouver Coastal Health.

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