Dispatch Associate Dispatch Call Center - Part-Time (Evening Shift)
Do you enjoy working in a call center environment?
If your answer is 'yes', we invite you to consider this opportunity!
When the work you do every single day has a crucial impact on the lives of
others, every effort, every detail, and every second matters. This shared
culture of passion and dedication pulses through Cedars-Sinai, and it s jus
one of the many reasons we ve achieved our fifth-consecutive Magnet
designation for nursing perfection. Join us, and discover why U.S. News & World
Report has named us one of America s Best Hospitals!
The Dispatch Call Center department within our Hospitality Services Division is
committed to providing world-class services for patients, staff and the
community. The team ensures that your requests are heard and completed to the
satisfaction of the requestor. Follow-through is an important trait we
emphasize for the quality of care for all guests at Cedars-Sinai Medical
What is expected of you in this role?
Under the directions of the Central Transportation Services and Management
team, the Dispatch Associate serves as a resource of information and problem
resolution to the organization by dispatching organizational resources.
Efficiently navigate work order and/or other systems, utilize communication
systems, and other documents or files to effectively process and retrieve
needed information in a timely and accurate manner.
* Provide dispatch services by obtaining complete information from
requestor and accurately and comprehensively create dispatch work or case
orders. Log and document in system and collaborate with appropriate
department to communicate dispatch request.
* Navigate work order and/or case management system, communication systems,
and other documents or files to effectively process and retrieve needed
information in a timely and accurate manner.
* Focus on live data updates and appropriately schedule or dispatch
representatives to service calls and take immediate dispatch action
involving patient care. Follow-up and/or recall locations of various
areas and departments throughout the medical center.
* Display excellent communication and customer service when speaking with
customers and during follow-up. Utilize proper telephone etiquette when
assisting customers, triaging calls and providing information while
maintaining patient confidentiality.
* Handle high call volumes and in emergency situations while keeping in
line with Department and organizational policies and procedures.
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