Document Processing Specialist BB Collateral Monitoring (Chicago)

JPMorgan Chase

Job Description

Commercial Banking (CB) serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.

Wholesale Lending Services (WLS) exists within the Commercial Bank and provides a broad array of syndicated and bi-lateral loan servicing support to the Firm’s Wholesale Lending Businesses. These functions include Loan Documentation Prep & Coordination, Credit Administration, Deal Closing/Funding, Credit Compliance Monitoring, Agent and Non-Agent Loan Servicing, Trade processing, and Collateral Perfection/ Management and Insurance. This role resides in the WLS Collateral Perfection/Management and Insurance team.

This position is for a contributing member of the Vehicle Specialty Team who will be responsible for researching, report remediation’s, securing and releasing liens on vehicle titles. This position will also require an individual who is can delivery strong customer service to our internal and external clients.

Core Responsibilities:

  • Monitor their daily to productivity to ensure all SLA’s are met

  • Customer Service focus

  • Ability to research and identity root cause

  • Reviewing loan documentation including but not limited to, security agreements, power of attorneys and bill sales

  • Help Identify any control gaps and deficiencies in procedures and processes.

  • Clearly communicate any issues or discrepancies found during review of our collateral  

  • Contribute to the continuous improvement agenda by suggesting process and procedure improvement ideas.

  • Participate in projects and system testing.

Required Qualifications: 

  • An graduate or high school degree

  • Working knowledge of iLien motor vehicle vendor platform

  • Ability to work independently with strong attention to detail and high accuracy and efficiency level

  • Creative problem solving and solid judgment/decision making skills

  • Excellent verbal, written, and organizational skills

  • Ability to multi-task effectively and leverage internal resources

  • Strong client focus and ability to partner with various internal groups

  • Experience with related systems such as LoanIQ, iCRD, DealWorks, Ivault, ACBS, VLS/RLOTS, Customer Assist

  • High proficiency in Excel, Word, and other Microsoft applications

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