Experience Specialist, Planned Parenthood Experience

Planned Parenthood

Job Description

DELIVERY
    • Tracks and processes pay orders, invoices and travel and expenditure reports. Reconciles expenses and prepares, distributes and submits invoices for meetings and related expenditures.
    • Manages logistical and technical support of virtual meetings, training of trainers, maximizing user experience by providing interactivity and tools for ongoing webinars.
    • Support in-person meetings (when travel restrictions are lifted) by identifying space, setting up video conferences and/or planning meetings, and collecting and distributing relevant materials.
    • Supports the PPX team by managing the various communication vehicles including the PPXtra Newsletter, the PPX mailbox, the Intranet, and the PPX Google drive.
    • Provides staffing support to the PPX team and assists in taking meeting notes.
    • Arranges for affiliate visits by PPX staff, including coordination with affiliates, booking and coordinating travel logistics; and develops group lists for meetings.
    • Provides logistical support in EX and PX program initiatives, scheduling requests, planning of events for affiliate and national staff. Assists in creating, compiling and editing ad hoc reports and presentations.
    • Completes special projects as assigned and required.
    • Conduct all duties with a very strong customer service focus to internal and external customers utilizing the organization’s In This Together workplace values and service standards.
    • Independently solves routine problems that come up and selects solutions from a variety of established standards or procedures. 
    • Duties vary significantly from day-to-day and requires high level of customer service skills. Incumbent must be familiar with all departmental procedures and policies to be sure work meets all standards. 
    • Makes routine, relatively low-cost expenditures (such as office supplies); however, must receive prior approval from supervisor or department head.

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