First VP, Enterprise Monitoring & Capacity Management, Group Infrastructure & Platform Services
United Overseas Bank
Location: Alexandra, Singapore, SG
Company: United Overseas Bank Limited
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
- Provide leadership in Implementation, support and management of the Enterprise Monitoring tools to meet the business requirements of the Bank.
- Plan technical deliverables (including Engineering and Architecture technical aspects) to meet project's requirements within allocated budget and schedule.
- Ensure all relevant infrastructure and services are properly covered within the monitoring and alerting systems in a manner consistent with the Banks' standards; collect the right metrics at the right frequency and ensure the data is readily available for effective alerting, reporting, and analysis
- Collaborate with a cross-functional team of dev, ops, and architects to understand complex application architectures in order to implement an effective top-down monitoring strategy for holistic service visibility
- Participate in strategy and future implementation discussions for the redesign and implementation of the monitoring environment to modernize with latest technology trends.
- Troubleshoot and resolve complex issues with monitoring tools and ensure high availability of systems and applications
- Evolve the Enterprise Monitoring offering as a service with strong focus on Product Management. As a Product Owner, create the feature backlog, prioritize and maintain the roadmap along with being technically hands-on and responsible for deliverables.
- Collaborate and cultivate relationships with Senior Business, Technology and Operations Partners; ensure alignment and gain organizational commitment for the product roadmap and governance.
- Bachelor's degree in Computer Science or a related field. At least 10 years of IT experience of which at least 5 years' experience in similar role, ideally in a financial institution.
- Experience with BMC TrueSight is a must. Experience with BMC Entuity Fault detection tool is a plus.
- Experience in monitoring critical systems and network infrastructure in a large enterprise environment
- Experience with Event Management would be an advantage.
- Good understanding or experience in supporting multiple platforms (Mainframe, AS400, Unix, Windows, Linux) is a plus
- Strong interpersonal skills; good communication skills and strategic thinking
- Able to work independently on individual assignments, while collectively with a team on larger projects.
- Familiarity with workflow management and ITSM tools such as Remedy or ServiceNow
- Good understanding of Agile (Scrum or Kanban) and implementation of same in real world along with exposure to associated tool sets (JIRA/Confluence)
Be a part of UOB Family
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