Home Loan Specialist I Customer Contact
Job Description
The Home Loan Specialist I is an entry level role supporting various Channels. The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels.
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Performing routine data entry and validation tasks
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Initiating third party orders (title, appraisal, hazard, flood cert, credit, etc.)
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Reviewing and validating loan documents
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Handling routine calls, emails and/or chat responses
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Assigning and distributing work loads
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Monitoring work queues and intervening as needed
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Interacting with multiple departments to expedite processing and/or issue resolution
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Performing other related duties as required and assigned
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Demonstrating behaviors which are aligned with the organization's desired culture and values
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Must be a team player with strong attention to detail and able to work independently
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Proven track record at delivering timely and accurate information in a fast-paced environment
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Excellent critical thinking, problem solving, mathematical skills and sound judgment
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Effective time management skills to deliver work on time
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Capable communicator, written and oral
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Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
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Financial Services and, if possible, mortgage industry experience preferred
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General understanding of applicable Federal, State and Local regulations
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Associate's Degree
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