HOSPITALITY & CONCERIGIE LIAISON
Sinai Health System
About Sinai Health System
Located on Chicago’s West and Southwest Side, Sinai Health System is comprised of Mount Sinai Hospital, Holy Cross Hospital, Schwab Rehabilitation Hospital, Sinai Children’s Hospital, Sinai Community Institute, Sinai Medical Group, and Sinai Urban Health Institute.
The entities of Sinai Health System collectively deliver a full range of quality inpatient and outpatient services, as well as a large number of innovative, community-based health, research and social service programs. We focus our collective depth of expertise and passion to improve the health of the 1.5 million people who live in our diverse service area. With our team of dedicated caregivers, Sinai Health System is committed to building stronger, healthier communities.
A partner with the Jewish United Fund in serving our community
Hospitality & Concierge Liaison
Responsible for providing hospitality services to patients, families, guests and caregivers throughout the enterprise and at outreach/community functions.
The hospitality program includes but not limited to:
Greeter/escort, concierge services, experience navigation
Patient experience rounding, Sinai experience rounding
Service excellence / customer service recovery
Providing information and way-finding services
Administering the patient/family/guest visitation policy
Providing documentation of complaints to Experience Office
Participation in departmental customer service/performance improvement programs
Skills & Qualifications
- HS Diploma or GED is required
MINIMUM WORK EXPERIENCE:
- Minimum of 3 years of responsible work experience in hospitality, patient/customer service, guest services or other closely related experience.
- Minimum 0-6 months of experience with 3 years of accredited college coursework
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