HOSPITALITY & CONCERIGIE LIAISON

Sinai Health System

Job Description

About Sinai Health System

Located on Chicago’s West and Southwest Side, Sinai Health System is comprised of Mount Sinai Hospital, Holy Cross Hospital, Schwab Rehabilitation Hospital, Sinai Children’s Hospital, Sinai Community Institute, Sinai Medical Group, and Sinai Urban Health Institute.

The entities of Sinai Health System collectively deliver a full range of quality inpatient and outpatient services, as well as a large number of innovative, community-based health, research and social service programs. We focus our collective depth of expertise and passion to improve the health of the 1.5 million people who live in our diverse service area. With our team of dedicated caregivers, Sinai Health System is committed to building stronger, healthier communities.

A partner with the Jewish United Fund in serving our community

Hospitality & Concierge Liaison

Responsible for providing hospitality services to patients, families, guests and caregivers throughout the enterprise and at outreach/community functions.

  • The hospitality program includes but not limited to:

  • Greeter/escort, concierge services, experience navigation

  • Patient experience rounding, Sinai experience rounding

  • Service excellence / customer service recovery

  • Providing information and way-finding services

  • Administering the patient/family/guest visitation policy

  • Providing documentation of complaints to Experience Office

  • Participation in departmental customer service/performance improvement programs

Skills & Qualifications

MINIMUM EDUCATION:

  • HS Diploma or GED is required

MINIMUM WORK EXPERIENCE:

  • Minimum of 3 years of responsible work experience in hospitality, patient/customer service, guest services or other closely related experience.

-OR -

  • Minimum 0-6 months of experience with 3 years of accredited college coursework

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