In Room Dining Server
CUT Restaurant by Wolfgang Puck
One of the most sought-after steak restaurants in the world will reopen in DC this Fall. CUT by Wolfgang Puck will offer sophisticated and modern design, refined service and the absolute finest selections of beef. The breakfast, lunch and dinner menus will reflect the unique spirit and sensibility of the Washington metropolitan area, with both the menu and design drawing inspiration from the surrounding Georgetown neighborhood.
CUT will feature two stunning bars: one guests will find upon entering the hotel lobby while the other sits atop the hotel on a magnificent deck overlooking the city. Both will serve custom artisan cocktails, wine, beer and an extensive food menu.
To set up and serve food and beverage orders according to set standards and procedures, ensure the timeliness and accuracy of the amenity set-up and delivery, provide guests with fully-stocked and well maintained mini-bar as, well as performing necessary side work.
The following are specific responsibilities and contributions critical to the successful performance of the position:
Support, maintain and adhere to all safety, health and sanitary guidelines and recommendations issued by Rosewood, the Centers for Disease Control and Prevention; OSHA, Federal and local DC Government to mitigate exposure and spread of COVID-19.
Set up orders (table or trays) according to standards. Deliver them to guest on time.
Keep hotel floors clean. Pick up all trays and tables found in the guest hallways.
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Able to grasp daily menu specials, as well as the menus as a whole. Able to suggest to guest menu items.
Provide guests with a fully stocked and well maintained mini bar on a consistent basis throughout their stay.
Stock the mini-bar cart with the necessary items in order to maintain the par level on a daily basis.
Clean and defrost the mini-bars regularly and consistently.
Maintain a fully stocked inventory of all mini-bar items.
If par level is low, ensure the necessary items are ordered.
Inventory all guest mini-bars on a daily basis and post the appropriate charges to the room prior to guest departure.
Ensure the timeliness and accuracy of the amenity set-up and delivery.
Be very helpful towards guests, making sure all their needs and wants are met.
Performs other job-related duties as assigned
The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business needs dictates.Job Requirements: QUALIFICATIONS:
Experience: One to two years of Experience as an in room dining server or restaurant server in a 4 or 5-star hotel.
Education: High school diploma or equivalent education preferred
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand our guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest/ associate information and pertinent hotel data.
Schedule: Flexible availability is required for this position to include days, evenings, overnight, weekends and holidays.
Technical Skills: Ability to understand guests' service needs; ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details; ability to suggestively sell alcoholic beverages and wines; ability to access and input information into P.O.S. system; ability to maintain good coordination while serving orders quickly; ability to exert physical effort in transporting food and beverage to guests; ability to endure abundant physical movements throughout the work areas; ability to perform job functions with minimal supervision; ability to work cohesively with co-workers as part of a team.
Language: Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas; reach up and down, push and pull, remain standing stationary for long periods of time throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Licenses & Certifications: Minimum 21 years of age to serve alcohol. TIPS Certification preferred.
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