IT Infrastructure Manager


Job Description


Ranked 7th

in Top 10 most attractive employers in Singapore – Randstad Employer Brand Research 2018

Come and join our team at RC Hotels! An exciting and fulfilling career awaits!

We are searching for a diverse group of passionate individuals to work in our two NEWLY REFURBISHED hotels. Seated conveniently right above City Hall MRT station, we are located within Raffles City Shopping Centre. It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments, one of Asia’s largest and award-winning Willow Stream Spa and the cutting edge event and function space, Raffles City Convention Centre.

We believe the finest hospitality experience begins with our colleagues. It is our mission to provide everyone with equal opportunities for growth and success.

Hand in hand with our global team, we strive to provide a safe and dynamic working environment for all.

Be a part of something big, we will love to hear from you!

IT Infrastructure Manager

This is a Shared Service position which supports both Fairmont Singapore & Swissôtel The Stamford. The Infrastructure Manager establishes and manage information services to accomplish company goals and objectives, monitors trends and developments in computing, networking and multi-platform communication technologies; evaluates new operating system and/or network software, hardware, methods and techniques to improve systems/ network reliability and performance; plans and coordinates migration to new technologies.

Summary of Responsibilities:

Reporting to the Area Director of Information Technology

and Business Innovation, responsibilities and essential job functions include but are not limited to the following:  
  • Ensures optimal availability of the Infrastructure in the Hotel

  • Proficient in Cloud Technology and Virtualization Technology (HyperV / VMWARE)

  • Reviews backup operations and tape management

  • Reviews system failures and recovery procedures

  • Manages Messaging systems

  • Patch Management & Antivirus

  • Administrating IT infrastructure appliances / devices

  • Infrastructure design, planning, administration, maintenance & support

  • Responsible in maintaining infrastructure stability, security, hardware equipment, system installation and troubleshooting

  • Deployment of security products and infrastructure related solutions for the Hotel

  • Providing policy inputs with regards to systems and infrastructure management

  • Conducting hardware and software evaluation

  • Investigates all infrastructure malfunctions; notifies and coordinates maintenance service with contractors; assists in problem determination by observing and noting problems, keeping and researching logs, and identifying patterns of problems; ensures that all equipment is in proper working condition

  • Investigate, recommend and install enhancements and operating procedures that optimize infrastructure availability

  • Establishes and maintains documentation of the Hotels’s infrastructure architecture, operating systems, devices and communications specifications

  • Manages the Hotels’ data center

  • Ensures that all security measures and procedures are strictly enforced on all personnel

  • Sourcing of suitable vendors’ services

  • Fills in as needed in operations to cover absences, vacations and staff shortage

  • Perform any other duties as assigned by Management


  • Minimum Degree in Computer Science/MIS/related discipline or equivalent

  • Minimum 4-6 years’ experience in the managerial level in hospitality

  • A team player and able to work closely with colleagues

  • Good problem solver with a positive work attitude, follow-up skills and able to work independently

  • Excellent interpersonal and communication skills

Personal Attributes:

  • Individual must work well under pressure and be able to manage multiple projects and issues simultaneously

  • Good written and verbal communication skills for customer handling and system documentation

  • Organizes workload, sets priorities and works within deadlines

  • Analytical and good problem solver with a positive work attitude, good follow-up skills and ability to work independently

  • Experience in managing and leading a team of technical and non-technical staff to deliver the project assignments

  • Mature and positive attitude; strong sense of quality and responsibility

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit:  or to learn more about Fairmont Hotels & Resorts and Swissôtel Hotels & Resorts and the extraordinary opportunities that exist.

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