IT Manager (Applications)

Razer

Job Description

(Job Code: 1544)

Asia-Pacific - Singapore

Job Responsibilities

Razer is looking for an energetic and motivated IT Manager who will spearhead the Enterprise Applications team and support business stakeholders by responding to issues, identifying new functionality and driving process automation to increase business efficiency. The right candidate must be hands-on with proven experience in managing and enhancing capabilities and functionalities in Enterprise Applications (eg. Salesforce, ServiceNow, Coupa & etc).

This position requires a multi-discipline leader that is a self-directed, adaptable individual with strong communication skills, who can work under pressure, along with proven experience working on complex, international and time-critical projects.

  • Manage Project Implementation, Change Management and Service Desk function
  • Responsible for managing, providing management direction and allocating resources effectively to ensure successful execution of projects
  • Providing technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting, and maintaining the Enterprise Applications
  • Leverage on thorough understanding of business and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements
  • Managing the SLAs and deliverables for multiple projects
  • Overseeing the entire SDLC process and ensuring the accuracy and completeness of functional and technical documentations
  • Manage integrations between Enterprise Applications (eg. APIs, middleware, etc)
  • Responsible for communicating and managing monthly platform releases to key business users
  • Monitor and identify business risks, inefficiencies, issues and opportunities related to Enterprise Applications
  • Vendor engagement and management, responding to quotations and contracts, performing necessary budgeting and costing exercises
  • Other duties as assigned

Pre-Requisites

  • Bachelor’s Degree in IT or equivalent
  • 5+ years of management experience in Enterprise Applications
  • Strong understanding in Enterprise platform knowledge and SAAS model (eg. application, data and security)
  • Domain knowledge in Salesforce, ServiceNow and Coupa
  • Experience in leading cross-functional teams in a global team environment
  • Ability to lead the team and deliver working solutions on a tight schedule and fast-paced environment
  • Strong project management and planning skills
  • Demonstrate strong critical thinking and analytical skills, in both process and solution analysis
  • Strong interpersonal skills, must be collaborative in nature and work well with others
  • Exceptional communication skills, both written and verbal
  • Salesforce, ServiceNow and ITIL Certification/s is a plus

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