ITMS (Information Technology Managed Services) Senior Analyst Federal

Job Description

Next Generation Enterprise Network (NGEN) Service Management, Integration, and
Transport (SMIT) is one the largest IT services program for the Navy and U.S.
Marine Corps (USMC), supporting approximately 400,000 seats around the world.
Under SMIT, the SMIT contractor will provide enterprise services to the Marine
Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS
Navy Enterprise Network (ONE-Net) including transport, datacenter, network
operations, service desk, cybersecurity, and managed services. CDW-G will be
supporting the SMIT contractor in several of these service areas.

The ITSM (Information Technology Managed Services) Senior Analyst will be
responsible for reviewing, analyzing, and evaluating business systems and user
needs. You will be responsible for document requirements, defining scope and
objectives, and formulate systems to parallel overall business strategies.
Assess IT Organization to identify existing processes and procedures and re-
categorized them into ITIL/ITSM terms. Provide ITIL best practice service
management consulting at a strategic, design, and operational level for IT
organization. Gather the required inputs on people, practices and processes,
organization structure, ITIL tools in-use, as-is process, details on current
vendors. Provide ITIL/ITSM training and mentoring to all staff resources as
identified. Provide professional guidance to the Process Owners and overall IT
strategic initiatives. Leverage presentation skills, verbal and written
communication skills, and facilitation skills with good documentation and
process flow diagramming skills.

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