L2 Support Engineer (Storage)


Job Description

This opportunity is being offered as a full time, permanent position based in Sydney.
In the current environment, the successful applicant will work remotely.
Once teams return to the office, the successful applicant will work from the IBM CBD office.

Your Role and Responsibilities
What will I do?

Work in a fast-paced customer support environment. Work both individually and as part of a highly motivated WW L2 Support team to assist IBM customers to perform problem determination/problem source identification on the IBM Spectrum Protect product set. Debugging and analysis are performed via the telephone as well as electronically.

What skills and experience will I need?

  • Minimum 8 years external customer support enterprise environments
  • Spectrum Protect (TSM) design, support, test or admin
  • Storage Admin, SAN admin or database admin
What Preferred skills and experience will be advantageous?
  • Focus on storage area networks (SAN), network protocols,Cloud
  • Hands-on experience with storage virtualization is a plus
  • Multilingual capabilities are preferred

Required Technical and Professional Expertise
As above

Preferred Technical and Professional Expertise
As above

About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues.

Your Life @ IBM
Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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