Manager, Long Tail Claims Provider Management (Supply Chain)


Job Description

Manager, Long Tail Claims Provider Management (Supply Chain)

  • Permanent Opportunity
  • Open to Melbourne, Sydney or Perth locations
  • LTC Common Functions & Operations Support, Australia Division

The Role  The Manager, Provider Management (Supply Chain) is responsible for designing and embedding LTC’s future supply chain – delivering higher customer advocacy, faster RTW outcomes, and lower average costs. Key deliverables for success in this role include the achievement of industry-leading supply chain outcomes for injured workers and motorists through the provision of best practice personal injury management.

As part of the Operations & Common Functions Leadership team, the role is responsible for driving people, customer, financial and risk outcomes that contribute to the overall success of Long Tail Claims.

Key Responsibilities

  • Lead the review, prioritisation, design, and embedment of Long Tail Claims supply chain considering new and existing service types (e.g. public/private hospitals, imaging, pharmacy, rehabilitation, independent doctors, virtual health providers and support networks, legal spend etc)  
  • Establish frameworks, contracts, reporting and routines to monitor and drive performance, generate industry insights, and identify and act on improvement opportunities
  • Contribute to shaping and embedding the Target Operating Model including the optimisation of injury management functions 
  • Represent IAG at external forums and enhance our reputation as an industry leader 
  • Lead interactions with the business and the broader risk ecosystem  
  • Contribute to the strategic direction of the business, reviewing and contributing to projects as required   

Skills & Experience

  • Strong leadership skills through change – the ability to achieve through others  
  • Ability to work in a fast-paced environment and change course as required 
  • Extensive planning, implementation and people management 
  • Experience in successfully interacting with and influencing senior stakeholders 
  • Ability to balance the drive for improvement with recognition of stakeholder needs and external regulators  
  • Strong management resource allocation skills
  • Prior procurement experience and demonstrated ability to positively influence people, business performance and customer outcomes
  • Experience within the insurance industry is highly regarded

About Us  At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: 

#Proud to be me – we value difference, not sameness

#Together – harnessing our collective wisdom enables us to be our best for our customers & each other

#No boxes – it’s not about labels, boxes or categories; It’s about building a diverse and inclusive mindset into everything we do

IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. 

Let’s Talk  Start your career journey with us and click ‘Apply’! Applications close on Wednesday 12 August 2020 at 23:59 AEST.

In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. 

At IAG we strongly believe to achieve success we must create a diverse and inclusive workforce. We encourage applications from all backgrounds and communities. IAG have committed to the reconciliation movement in Australia for First Nations people and focus on building a diverse culture by creating a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our website:

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