Manager Member Services Technology

Job Description

Peloton s IT organization is seeking an experienced Manager, Member Service
Technology to play a key role in supporting the Member Services teams as we
continue to grow. You will have one direct report and work with the larger
Enterprise Systems team to deliver solutions that improve the member support
experience at Peloton. You should feel comfortable analyzing, diagnosing and
influencing the IT roadmap while leading strategic projects and solutions.

The Manager, Member Services Technology will be accountable for improving the
technology landscape that supports the member services and service design team.
This role reports to the Director of Member Experience IT, who manages core
service offerings for the team.

This role offers a unique opportunity to be a part of a growing, driven global
organization with ownership over a portfolio that delivers value to our Member
Services team and Peloton overall. The ideal candidate calls for a flexible and
well-rounded individual with operational and management experience someon
who is self-motivated, detailed oriented, collaborative, and has strong skills
in member support technology.
* Partner with Global and local Member Support colleagues to ensure a
complete understanding of business needs and pain points.
* Form strong working relationships with member support and service design
staff that run the core processes locally, regionally and globally
* Form strong working relationships with your Peloton peers and across the
IT organization
* Critically evaluate business processes and needs and help build the
roadmap to deliver soluitons
* Monitor project progress, ensure projects are delivered on time and on
* Collaborate with internal and external stakeholders
* Coordinate and lead discussions to ensure understanding and alignment to
projects and initiatives


Education or Certifications
* 5+ years of overall customer support IT experience
* Minimum of a Bachelor's degree in a related field
Work Experience
* 5+ years of related experience in an IT Manager or equivalent role
* Proven ability to deliver solutions and provide support and guidance in
challenging technical, custom and package software implementation
* Must have experience working with cross-functional teams to deliver
results. ultiple responsibilities.
Technical Skills
* Experience working with Customer Support software such as Zendesk and
Service Cloud
* Experience with customer support and ERP system integrations
* Experience guiding the technical roadmap for Member Support
* Balance of strong business process knowledge and experience implementing
mix of custom and package software to meet business needs
Computer Skills
* Experience with Jira and Confluence.
Language Skills
* Fluent in English (written and verbal) other language skills would
Global Experience
* Prior global experience


Founded in 2012, Peloton is a global interactive fitness platform that brings
the energy and benefits of studio-style workouts to the convenience and comfort
of home. We use technology and design to bring our Members immersive content
through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide
comprehensive, socially-connected fitness offerings anytime, anywhere. We
believe in taking risks and challenging the status quo by continuously
innovating and improving. Our team is made up of passionate brand ambassadors,
and we know that together, we go far.

Headquartered in New York City, with offices, warehouses and retail showrooms
in the US, UK and Canada, Peloton is changing the way people get fit. Peloton
has been named to many prestigious industry lists, including Fast Company's
Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business'
Tech25 and Fast50, as well as TIME's Genius Companies. Visit
to learn more about joining our team.
Show moreShow less

FindTheBestJob is a free service and does not charge a fee at any stage of application or recruitment process. Don’t provide your bank account or credit card details to anyone during job application. FindTheBestJob does not guarantee the availability of a job since organizations may end applications earlier than due date.

Apply Now