MANAGER - OPERATIONS
SelecTitle is part of a multi-line of business financial services firm with a mortgage servicing company, a loan diligence company, a title company, and an insurance brokerage. There are locations in Houston, TX, Jacksonville, FL, Horsham, PA, Salt Lake City, UT and Dallas, TX. Founded in 2007 to address needs in the mortgage industry, we strive to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are attributes we seek in all of our employees. If you want to make a difference, SelecTitle is the place for you!
Position Summary: This position requires an energetic and customer service driven title professional that will mentor associates and focus on delivering top-notch service. The successful candidate will be a team player with at least five (5) years management experience. The candidate must be able to assist in clearing title requirements, reconciling escrow instructions with preliminary title reports, preparing HUD-1/CDF/ALTA settlement statements, drawing necessary documents, conducting formal closing presentations with buyers, sellers and their agents. The candidate will also be responsible in ensuring our clients are satisfied with our service to attract and retain clients. This position is responsible for the management of staff as well as monthly reports for senior leadership.
Essential Duties and Responsibilities:
You will be responsible for the day-to day management of operations teams, setting daily/weekly goals for to ensure the proper handling of all closing functions and ensuring that all client inquiries/escalations are successfully resolved.
You will monitor daily volume (WIP) to ensure orders are distributed properly among team members to operate the team at maximum efficiency to meet client and budgetary goals.
You will submit, review, approve and track all documents for recording and title policy issuance in accordance with ALTA Best Practices, company and client requirements.
You will review documents to determine if liens/judgements can be removed, process loan amount changes, title updates and fee changes on title commitments and policies in accordance with rates and underwriter guidelines.
You will manage and approve timecards, work and PTO requests and adjust as needed for anticipated order volume.
You will conduct team meetings to communicate new processes, improvements, and training as needed.
You will review new and current employee training and performance and manage as appropriate.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:
Multi-state experience with title and closing transactions.
Experience managing high volume, multi-state title production and closing teams in various locations.
Working knowledge of state-specific title examination practices and underwriting guidelines.
Working knowledge of state-specific escrow / settlement practices and underwriting guidelines.
Experience working with various state departments of insurance on audits, exams, and issue remediation.
Strong leadership skills with the ability and experience to manage people.
Ability to work well under pressure, handle competing priorities and meet deadlines.
A high level of confidentiality to protect privacy rights.
Ability to easily prioritize job duties according to the needs of the company.
Strong sense of professionalism and positivity.
Strong professional and interpersonal communication skills - verbal and written
Ability to develop rapport and establish credibility with all levels of associates
Excellent listening skills and the ability to use good judgment.
Strong interpersonal/relationship building skills.
Ability to produce quality work.
Ability to think and solve problems strategically.
Advanced analytical skills, ability to analyze problems and provide appropriate solution.
Excellent attention to detail.
Education/Experience:* Bachelor's degree (B. A.) or higher in business related field from an accredited four-year college or university. Four to six years related industry experience and/or training required. At least four years' experience in supervisory or manager role required. Strong title background, strong client management, experience with defining and implementing quality control processes, reporting and project management.
Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Experience with SoftPro or ResWare preferred.
SelecTitle is committed to the total well-being of its employees and offers one of the best benefits package available in the industry, including:
Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Company Paid Life Insurance
Matching 401(k) Plan
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.*
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