Manager, Program

Job Description

Manager, Program

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.

This position is a combined role serving as Recovery Coach (RC) in the Emergency Department and Recovery Coach Manager to the team of Recovery Coaches as part of the MGH Substance Use Disorder Initiative (SUDs). The RC will provide peer recovery support services to patients admitted to MGH ED and Acute Psychiatry Service (APS) with substance use disorder (SUD) and will facilitate patient access to recovery-oriented SUD treatment, and resources. The RC will engage with the patient while in the ED, and after discharge from the ED will facilitate transition to outpatient care with a focus on access to medication for addiction treatment (MAT) at the MGH Bridge Clinic or another site of the patient's choice. The RC will bridge the segregated treatment system into a more holistic care model through providing support across multiple systems and frameworks of care.

In the Recovery Manager role, this position oversees the RC team as they work to facilitate patient access to recovery-oriented substance use disorder treatment, resources, and community recovery groups. The Recovery Manager will be responsible for assisting RC in monitoring productivity and general function of RC, managing case load, assisting RC to integrate effectively with medical teams and work effectively within medical culture. The successful candidate should possess thorough understanding of the process of recovery, the importance of community and culture to addressing the barriers to successful recovery, familiarity with the function and culture of primary care and other medical settings, and a broad awareness of community resources and treatment options. The manager will have excellent interpersonal skills with demonstrated capacity to relate well with others across a wide spectrum of needs and responsibilities, the capacity to manage multiple concurrent tasks, a high focus on enhancing patient care, the essential commitment to involving patients in their own health care goals towards building patient's self-efficacy, as well as a strong skills in team building.

PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.

Emergency Department Recovery Coaching
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Engage with patients identified with SUD in acute care areas of MGH (APS, ED, ED Observation Unit) and assist them in accessing next stage in treatment, with a focus on access to MAT following their discharge
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Responsible for outreach and follow-up of patients who have been cared for in the MGH ED and referred for ongoing care in the MGH Bridge Clinic.
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Work with the Bridge Clinic recovery coach to promote engagement in treatment services at the clinic and assist with any barriers or challenges the patient may encounter
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Collaborate with healthcare providers outside of the acute care areas (Bridge Clinic, CareZONE Van, Boston Healthcare for the Homeless Program, Barbara McInnis House, etc.) to identify patients who are willing/ready/able to engage in these programs
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Provide recovery coach support during Bridge Clinic evening hours and navigate between the ED and Bridge Clinic as needed
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Serves as a liaison and navigator between the recovery community, the addiction treatment system, the medical treatment system, and the patient's community, family, and social context to facilitate connections across systems of care
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Works collaboratively with the patient to support their voice and to advocate for their wishes during the development of the treatment team's proposal of evidence-based services
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When meeting with patients, understand their needs and personal goals, support the exploration of potential positive and negative consequences associated with personal goals and work collaboratively with the patient to remove obstacles that might interfere with goal attainment.
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Educate patients about addiction safe use practices, multiple pathways of recovery and utilize motivational enhancement techniques to explore ambiguity and tip the scales towards healthy decision-making
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Clearly and effectively offer to facilitate communication between the patient, ED providers, PCP, consulting clinicians, and any external providers maintaining appropriate confidentiality procedures and boundaries
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Write brief non-clinical notes in the patient's medical record in support of effective and collaborative medical care and social services.
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Systematically review the progress and challenges of each patient with a peer supervisor, to understand the most effective ways to support and encourage patient success.
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Assists in the development of Acute Care Plans for repeat patients.
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Is willing and able to engage with patients in all stages of readiness.
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Addresses barriers to successful recovery and serves as role model and advocate

Management and Supervision:
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Supervise and manage the Recovery Coaches within the SUDs Initiative at MGH
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Work closely with the SUDs Medical, Clinical, and Administrative Directors, and Project Manager on continuous process improvement of various aspects of the programs and on professional development of Recovery Coach staff.
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Ensure adherence to standard work and program protocols for recovery coaches across the hospital
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Ensure quality by collecting provider, patient, and community agency feedback in a systematic way and by closely monitoring Recovery Coach staff documentation.
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Provide constructive shadowing and on the job training to support staff development and to help RC identify solutions and plans of action.
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Provide expert guidance to RC staff to assist them in increasing and maintaining strong, effective collaborations with individuals and teams in the varied settings across MGH.
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Provide individual coaching and reflective supervision which supports staff and allows staff to talk through challenges or concerns with patients, ensures adherence to a patient centered, team-based model, ensures appropriate referrals and documentation into Epic and promotes their growth as professionals.
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Track and manage performance reviews annually.
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Support the recruitment, onboarding, and training of new candidates for positions as needed.
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Provides recovery coach services to fill coverage gaps as needed.

SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to essential functions of this job.

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A personal commitment to and compassion for patients with SUDs.
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Experience in a recovery coach role
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Effective leadership and team management skills
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Experience in effectively managing and supervising staff.
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Fosters positive work environment.
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Ability to prioritize and manage complex tasks.
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Excellent written and oral communication skills.
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Strong analytic and computer skills
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Demonstrated networking and partnership-building skills including experience working with diverse populations.
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Must be highly organized, motivated, and able to work well independently and in a team setting.

LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable): Specify minimum credentials and clearly indicate if preferred or required

Completion of Recovery Coach Academy preferred.

Eligible for Recovery Coach Certification, preferred.

Recovery Coach supervisory training, preferred.

If not already achieved, it would be expected that the incumbent would attend the Recovery Coach Academy, Supervisory Training and obtain certification within the first 6-9 months of employment.

EDUCATION: Specify minimum education and clearly indicate if preferred or required

High school diploma/GED required.

EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required

At least 2 years of experience in recovery coaching or peer support services.

At least 2 years of experience in a management or supervisory role.

SUPERVISORY RESPONSIBILITY (if applicable): List the number of FTEs supervised.

Direct supervisory responsibility for 12 FTE's at MGH and support of an additional 2-3FTEs

Participates in the decision to hire, discharge, issue corrective action, and complete performance evaluations.

MA-Boston-MGH 15 Parkman

MGH 15 Parkman (MGH15Parkman)
15 Parkman Avenue
Boston, 02114

MGH 15 Parkman

15 Parkman Avenue

Boston

Professional/Managerial

Massachusetts General Hospital(MGH)

Full-time

Day Job

Regular

MGH Psychiatry

Jul 2, 2020

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