Manager, UX

Job Description

Manager, UX
["United States-Illinois-Chicago"]
Manager, UX Design About SVB: Silicon Valley Bank is the most
sought-after financial partner in the global innovation economy. We
bring together entrepreneurs, investors, ventures capitalists, and
private equity firms to move their bold ideas forward, fast. Our
clients define what comes the past 35 years, we have
accumulated more experience with start-ups and high-growth tech than
any other company in the world. In fact, a majority of the most
compelling Fintech disruptors bank with us. Our clients include:
Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz,
just to name a few. We help our clients grow, too. More than half of
the innovation companies that completed an IPO in the last two years
were our clients. Our accomplishments serve as motivation to continue
pushing ourselves and we are committed to delivering user-centered,
high-impact solutions to our clients. We are looking for creative
thinkers who want to challenge the status quo and create a truly
seamless digital banking experience on a global scale. About the Role:The
UX Manager is the driving force behind a high-impact team dedicated to
transforming how users experience SVB and differentiating our digital
capabilities from our competition. This role is responsible for
driving a significant aspect of our digital transformation strategy.
The ideal candidate is:
* A creative design expert who is deeply passionate about design,
product, and the end-to-end customer experience
* An inspirational leader who excels at collaboration and mentoring,
as well as guiding diverse talent to a common goal
* Able to break down complex problems and provide human-centric
solutions through excellent analytical and problem-solving skills
* Able to work independently, quickly and reliably in a fast-paced,
creative environment with a keen attention to detail
Once here, you will:
* Lead, inspire, and collaborate with teams of UX Designers to
follow best practices and deliver consistently on-brand,
world-class design for apps, tools, and product features across
various platforms: Native iOS / Android, Web, and in-person
* Guide teams to create prototypes that showcase design concepts and
interaction patterns at various levels of fidelity. Ensure that
designs are aligned with business, stakeholder, and end user
* Prioritize incoming requests from business partners and
stakeholders to help the team deliver on time and on budget
* Facilitate workshops to facilitate co-creation, alignment, and
understanding among Product Managers, Engineers, UX designers,
researchers and other cross functional stakeholders around
business objectives, needs, and constraints. Ensure that a
user-centered design approach is understood, adopted, internalized
and effectively leveraged
* Seek out analytics and leverage user research to help you make,
support and iterate on your design decisions. Guide teams and
participate in defining research goals and research plans,
conducting interviews, writing research questionnaires, producing
usability tests and compiling research results to synthesize
inputs into solutions
* Communicate complex design concepts clearly and persuasively
across different audiences at varying levels of the organization
with minimal conflict and complications between collaborative and
cross-functional personnel
* Provide guidance to UI/UX style guides to support core brand look
and feel and help ensure designs stay on-brand and on-trend.
Organize design assets and outputs to effectively contribute to
the SVB Design System.
* Provide mentoring and coaching to more junior UX team members
* Attract, retain, and develop top talent
* Use strong storytelling and presentation skills to communicate
conceptual ideas, design rationale and the specifics of
human-centered design process in all phases of the product
development lifecycle, including product ideation and definition,
UX design, and user research, detailed design and optimization
* Provide insights to the product development team and document user
goals, needs, motivations and pain points through user personas,
use cases, and experience maps. Make recommendations to improve
the user experience and create new concepts to bring those
recommendations to life.
* Contribute to the creation of a holistic UX strategy and vision,
as a core part of the design and product team to build
best-in-class products for our customers.
What you ll bring:
* A strong portfolio of work exemplifying a deep understanding of
UI/UX lifecycle to define user experiences that includes multiple
examples of leading initiatives with significant business outcomes
* Excellent communication, problem solving, and collaboration skills
* Experience delivering on projects in various stages of the product
lifecycle in a fast paced, dynamic environment
* Deep experience defining user experience, visual design,
interaction design, user research, and design principles
* A knowledge of current web technology capabilities and
cross-device considerations
* An ability to communicate respectfully when challenging
assumptions and tactful style when receiving feedback
* A confidence and natural storytelling ability to create engaging
presentations and stellar communication skills to share-out
research and analysis learnings clearly and effectively to other
product executives and leaders across the organization
* Experience working in and an understanding of an Agile development
* 7+ years working experience; Experience managing a team
* A background in the financial services industry is preferred
* A Bachelor s or Master's Degree in the study of design including
one of the following: Design, Information Architecture, HCI, or
equivalent project/portfolio experience (preferred)
Join us at SVB and be a part of bringing our clients world-changing
ideas to life.
Banking Products
Yes, 10 % of the Time
Jun 24, 2020, 12:17:02 PM

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