Medical Assistant Hematology/Oncology Clinic (HOSP BLANK AST 3)
Job Title Medical Assistant - Hematology/Oncology Clinic (HOSP BLANK AST 3) Job ID 21336
Job Code 9251 Job Family Patient Support Services
Weekly Hours 40 ; 100%
Appointment Type Career Department Hematology/Onc Clinic
Shift 8-hour Days Full/Part Time Full-Time
Union Information This classification is represented by a union
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Ranked by U.S. News & World Report as seventh in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
UCSF Medical Center's blood disorder specialists provide the best care possible for patients with acute and chronic blood conditions, including blood-related cancers, marrow failure, anemias, and bleeding and clotting disorders. The diagnosis and treatment of blood disorders can be emotionally and physically challenging, and we are dedicated to providing patients with the highest quality health care and support.
UCSF is a leader in blood and bone marrow transplants for a wide range of blood disorders. Our group is also home to the UCSF Hemophilia Treatment Center, a state and federally designated comprehensive treatment center for patients with bleeding disorders.
Under the supervision of the Administrative Nurse, the Medical Assistant (MA) performs patient care duties directed toward positive patient outcomes.
Job duties include but are not limited to: checking in patients, collection of vital signs, collecting patient information as directed by a healthcare provider, coordinating clinic flow to ensure maximum efficiency for the health care providers and patients, assisting providers with procedures as needed, transporting patients, coordinating video visits, coordinating the exchange of patient information with outside practices and maintaining a clean, safe patient care environment.
Demonstrates excellent internal and external customer service skills, supports fellow nursing staff and clinic providers as needed, ensures proper and accurate documentation of patient/provider communications, participates in quality assurance, quality control and quality improvement projects, maintains clinical logs (ie: POCT logs), participates in medical record audits, and schedules patient appointments as needed.
Six months of Medical Assistant experience in an outpatient clinic
Active American Heart Association CPR Certification
Certification from an approved Medical Assistant Program
The flexibility to orient and work at all UCSF Health locations
Two years outpatient medical assistant experience
High School Diploma or equivalent
Second language skills
Proficiency with MS Office
Proficiency with EPIC or similar electronic medical record system
Active American Heart Association CPR Certification
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Health locations is required.
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