Monitoring Team Manager

Stanley Black & Decker

Job Description

Why join our team

?


 
At SentryNet/ STANLEY Electronic Security, we are 

“For Those Who Make The World Safer”.

 We represent a network of over 75 security offices, serving over 300,000 customers across North America. Our culture is dedicated to excellence. We have the training, the equipment, and the processes to deliver the finest security solutions in the industry. We’re growing fast, driving change, and working at the forefront of an industry that is on the move.

Reads and records coded signals received in the Monitoring Center from integrated alarm signaling system by accurately interpreting incoming subscriber equipment signals and responding in the appropriate manner which is consistent with company policies and procedures. Performs duties in accordance with Stanley Electronic Security established Core Values and Mission Statement.  

Position Summary:

Under the leadership of the Director of Monitoring, the Monitoring Team Manager is responsible for the overall supervision and management of the day-to-day operations of the 24/7/365 Central Monitoring Station. The Monitoring Team Manager performs duties in accordance with Stanley Local Security- SentryNet core values; including supporting and enforcing company policies, staffing, retention, employee engagement and employee training/development.  This position will also be responsible for the overall leadership, supervision and coaching of Central Station Team Members. This position will work closely with the monitoring teams to achieve and maintain customer service levels & central station service levels as assigned by the Operations Team.

 

Job Duties:

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