Neighbourhood Housing Officer x2

Resourcing Group

Job Description

Up to £23 per hour

London, England

Social Housing


A leading housing organisation is looking for 2 Neighbourhood officers for 3 months with a possible extension by not guaranteed. 1 will be based in Chelsea, SW London with the start date being Monday 13th July so must be immediately available and the other is in Kensal West London.

You will be responsible for housing management case work on a dedicated patch and ensure that as a Neighbourhood Services Coordinator, they are accessible to residents and other agencies/teams.

Identifying and assisting tenants that are struggling to maintain their home or who are suspected of being subjected to abuse, neglect or other safeguarding matters within their home.

Developing estate action plans that are designed to improve the environment, reduce anti-social behaviour, environmental crime and ensure that action plans include relevant agencies, such as Police, Community Safety, Environmental Services.

Responding to reports of anti-social behaviour (ASB) promptly and effectively, ensuring that the ASB policy is adhered to and that regular communication with the resident reporting the incidents is in place. To action plan ASB cases to

Attending estate inspections with the caretaking team and ensure that any issues identified are progressed to resolution. To track any issues that are reliant on other service areas until completion. To report back to residents and residents' associations on the outcomes of estate inspections and the actions identified from these inspections.

Ensuring that property viewings and signing up of new tenancies is acted upon promptly, to prioritise this area of work so as not to impact on void turnaround times. To work with the Lettings Team with the aim of continually improving the voids end to end process and making sure that void properties are being acted on according to legislation and best practice.

Ensuring that all tenancy management matters are acted on promptly and according to legislation and policies, this includes, succession, assignments, changes of tenancy, subletting and any other tenancy related matter.

Identifying and work with residents who have accumulated items in their homes to a level that is affecting their safety, that of others residing in neighbouring properties and where it is causing disrepair. To work closely with Tenancy Sustainment Officers, Social Services and other relevant organisations/teams. To ensure that where other options have failed, to pursue enforcement options as per the resident's contractual agreement with the Council

Pay rate is £23 PAYE or £29.92 Umbrella

Please feel free to contact Ashley Diamond on 07545133918

Resourcing Group is acting as an Employment Business in relation to this vacancy.

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