On Site Data Entry Clerk - Monday to Friday!

Alorica

Job Description

As a data entry clerk, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves

Job Functions:

  • Inbound or outbound call-center customer service 85%

  • Data collection/maintenance 10%

  • Customer information data maintenance 5%

Key Job Responsibilities:

  • Responds to requests and calls from customers related to client specific programs and products

  • Identifies and responds to customer’s needs based on designated procedures of account/client

  • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients

  • Escalates calls to supervisor when necessary and appropriate

  • Responds to requests for assistance and/or possible processing of credit card authorizations

  • Tracks call related information of each call received for auditing and reporting purposes

  • Provides feedback reports on call issues related to downtime and/or training issues

Other Related Duties

  • Escalates calls to supervisor when necessary and appropriate

  • Maintains and updates customer information as necessary

  • Provides support and assistance as needed

  • Up-sells to customer upgrades as necessary

  • May perform other client specific duties as necessary and required by program/account

  • Other duties as assigned

Who we’re looking for

The best fit for this job is someone who:

Has a High School diploma or General Educational Development (GED) certificate

Is bilingual (French & English)

Previous customer service and/or call center experience preferred

Has good computer skills, including Microsoft Office

Possesses excellent communication skills

Cares about helping their customers

Is team-focused

Has the ability to multitask well

Can adapt to a flexible schedule

Is positive and can handle stress

Can maintain the highest level of confidentiality

Who we are

Alorica Customer Care, Ltd. is a global customer service organization, serving the world’s leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment.

Work Environment

Office environment.

Ability to lift and/or move 20 pounds with or without accommodation.

Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team!

The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).

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