Online Chat Consultant
The Online Marketing Chat Consultant is the Subject Matter Expert for all customer inquiries/questions regarding all Client products and incentives. The goal of a Marketing Consultant is to improve brand recognition by proactively promoting products and services, while leading customers through a variety of chat requests, including but not limited to: detailed sales/marketing information, sales incentives and campaign fulfillment, dealer locations and inventory searches, brochure fulfillment, test drive appointment scheduling, detailed product information and availability, opt out/privacy preferences, & general marketing information and/or questions.
What you will do:
Educate consumer via chat, on current products and incentives while generating product excitement and ultimately driving the customer to action.
Explain services and special promotions to customers adhering to Percepta, Client, government regulations.
Complete appropriate paperwork and record necessary Customer information at time of contact.
Document status of all calls indicating appropriate outcome and follow up requirements.
Required to meet specified goals and sales conversion metrics as set by the Percepta and/or Client while maintaining quality standards and adherence to all Client requirements.
Participate in projects, duties, and other tasks assigned by management.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with Percepta policies and procedures.
Knowledge and detailed understanding of all applicable Client product information and systems.
Maintain knowledge of functional area and company policies and procedures through desk drops and reoccurring training.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Achieve world-class service with each consumer. World-class is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional thereby increasing the probability of a vehicle purchase.
What you need to have:
High School Diploma or General Educational Development (GED) certificate required
Two years of customer service experience with an emphasis on sales required
Excellent interpersonal, written, and oral communication skills required
Ability to accurately type at a speed of 30 WPM required
Ability to adapt to a flexible schedule required
Ability to adhere to a strict work schedule required
Automotive and/or Dealership Sales Experience preferred
Intermediate computer skills required, i.e. Web Browsing, Microsoft Outlook, Excel, and Word preferred
Superior problem solving skills
Ability to maintain the highest level of confidentiality
Ability to work in a team fostered environment
Ability to work in a multi-tasked environment
Ability to prioritize and organize work
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
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