Operational Support Grade - HMP Huntercombe

Job Description


Henley-on-Thames, South East, RG9 5SB


About the job


Job description

Overview of the job
It takes teamwork to support our prisons.
As an Operational Support Grade, you will look after the day-to-day running of
a busy prison, working in a close-knit team to carry out a range of support
services everything from patrol and gate duties, to managing deliveries,
supervising visitors, and monitoring phone calls and CCTV. You will work shifts
and nights to keep things running. Unlike our prison officers, your contact
with offenders is limited, although depending on the particular prison you may
interact with offenders occasionally.
You don t need any qualifications to do this job. Helping to keep a prison
running smoothly and safely requires good judgement, common sense,
responsibility and, above all, teamwork.


25 days annual leave, rising to 30 days after 10 years (calculated on a pro-
rata basis)
9 days bank, public and privilege holidays
access to a paid Level 2 apprenticeship in customer service
access to the generous Civil Service pension scheme
season ticket loans, retail discounts, an Employee Assistance Programme and a
Cycle to Work scheme
National B - 20,995
The salary figures quoted are for a 37 hour working week inclusive of a 17%
unsocial hours working allowance and any additional market supplement payment
that will only be paid at certain locations.
Responsibilities, activities and duties


You will be flexibly deployed to perform operational roles across the prison as

gate/portal duties: ensure the secure entry and exit of staff, visitors,
vehicles; carry out searches of staff, prisoners, visitors, contractors and
vehicles; issue and collect staff keys/radios
control room: operate the establishment radio system and monitor CCTV ensuring
all suspicious activities are reported
visits: book visits; identify and process visitors on their arrival, escorting
them if required
censors/correspondence: monitor/log mail and report any illicit or contraband
items, maintaining the preservation of evidence
night duties: ensure cell doors are locked/secure and all prisoners are safely
accounted for
reception: assist in supporting appropriate tasks in reception; photograph
prisoners; collate documentation for the property process; search/x-ray
incoming prisoner property and parcels; receive items for prisoners and check
all seals are intact on property storage
prisoner supervision: supervise prisoners as required; undertake prisoner
clothing/property exchange and assist officers with free flow movement
food delivery: food trolley delivery and collection, which may involve the use
of an electric tug vehicle
driving duties: transport prisoners and their escorts to their destination in
the cellular vehicle; collect mail from local sorting office
phone calls: monitor the Personal Identification Number (PIN) system,
maintaining the log of PIN Phone requests from prisoners; complete all relevant
paperwork keeping an audit trail of conversations; check that legal numbers are
registered solicitors
procedures and protocol: understand and conform to national and local policies,
responding appropriately to invoke emergency procedures and the actions
required in relation to incidents

How to apply
Stage 1
Tell us about yourself
Click apply and fill in your personal details on our application form

Take a short online test
When you apply, you will receive an email with detailed instructions on how to
take our online test. This is a game-based assessment that checks you have the
right natural strengths and preferences to become an Operational Support Grade.
This will take around 40 minutes to complete, but there is no time limit.
You don t need to be a gamer to do well on this test. We re just looki
for your natural ability to succeed in the role.
Before you take the real test, we recommend taking a practice assessment
through our Firefly Freedom mobile app. This will help prepare you for the real
Download the practice test onto your mobile device by clicking one of the below
links. You will need the code ADJT to take the test.

Android Download
iOS Download
Stage 2
If you pass the test, we ll invite you for an interview.
The interview is the ideal opportunity to tell us more about yourself, your
work history or personal experiences, so we can get to know you better and
assess how you will be suited to prison work.

For more information please visit our website:

We welcome and encourage applications from everyone, including groups currently
underrepresented in our workforce and pride ourselves as being an employer of
choice. To find out more about how we champion diversity and inclusion in the
workplace, visit:

Job offers: merit vacancy

This is a merit job vacancy. If you are successful at the interview
will be added to a merit list based on your score.

When all applicants have completed the assessment centre, the prison will make
job offers to those with the highest scores first when positions become

You can stay on the merit list for 12 months. After this, you ll need to
apply again.

Please be advised that we reserve the right to close this campaign earlier than
the stated closing date should we receive a large number of applicants.



We'll assess you against these behaviours during the selection process:
* Communicating and Influencing
* Delivering at Pace
* Making Effective Decisions
* Managing a Quality Service


Access to learning and development
A working environment that supports a range of flexible working options to
enhance your work life balance
A working culture which encourages inclusion and diversity
A civil service pension
Annual Leave
Public Holidays
Season Ticket Advance

For more information about the recruitment process, benefits and allowances and
answers to general queries, please click the below link which will direct you
to our Candidate Information Page.


Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and

If you require any assistance please call (Monday to Friday 8am -
6pm) or email Please quote the
job reference - 35346.

Closing Date - 28th July 2020

Please be advised that we reserve the right to close this campaign earlier than
the stated closing date should we receive a large number of applicants.

Feedback will only be provided if you attend an interview or assessment.


Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil

We recruit by merit on the basis of fair and open competition, as outlined in
the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such,
we run a Disability Confident Scheme (DCS) for candidates with disabilities who
meet the minimum selection criteria.
Show moreShow less

FindTheBestJob is a free service and does not charge a fee at any stage of application or recruitment process. Don’t provide your bank account or credit card details to anyone during job application. FindTheBestJob does not guarantee the availability of a job since organizations may end applications earlier than due date.

Apply Now