Oracle EBS Apps DBA

Spinnaker Support, LLC

Job Description

Spinnaker Support is the leading global provider of Oracle and SAP third-party support and managed services for mid-size to Fortune 100 global enterprises. Our customers benefit from more responsive, comprehensive, and affordable support services that ensure the smooth, secure, and compliant operation of their enterprise applications and technologies. Whether you need immediate help for high-priority issue resolution or ongoing monitoring and maintenance, we have you covered. Our exacting standards and unparalleled expertise have earned us the trust and loyalty of more than 1,100 organizations in 104 countries.

Spinnaker Support has an immediate opening for an Oracle EBS DBA for 3rd Party Support.

  • This position is considered level 3 help desk support.
  • Must have excellent customer focus and communication, friendly interaction and a passion to help customers with their software issues.
  • Some technical expertise required for application support team - ability to troubleshoot customer issues in an environment where online and remotely connected to the customer's systems.
  • Must have ability to work well within a close team environment.
  • Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
  • Occasional after hours, weekends and holiday support for urgent customer issues.

Requirements

  • 10+ years of Oracle EBS (10g, 11i, 12.1 - 12.2) Application troubleshooting processes startup/shutdown, patching, workflows, concurrent manager issues, mailer configuration, SSL and HTTPS, JWS, installs and cloning
  • Good knowledge of Oracle Database including the EBS database structure, and Real Application Clusters (RAC)
  • Good knowledge of EBS and Middleware interaction - how Java apps work, how they interact with client apps (browser plugins/JWS)
  • Operating system experience to allow troubleshooting and workaround creation - networks/storage/resource utilization & application servers Apache/WebLogic
  • Oracle Database & SQL tuning

Benefits

At Spinnaker Support, our employees are at the heart of our success. That's why we offer a competitive benefits package and generous PTO plans.

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