Patient Access Representative - Pain Management


Job Description


PeaceHealth is seeking a Patient Access Representative - Pain Management for a Full Time, Day position. Hourly compensation starts at $15.48, more depending on experience.


Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Detailed responsibilities:

  • Assists with departmental coverage as needed.

  • Manages daily appointment schedules which may include reminder calls and calling all referrals.

  • May transport patients utilizing escort or wheeled transport equipment.

  • Pre-registers/registers patients with accurate patient demographic, financial data. Upon registration, address co-pay (including collections of monies), co-insurance, for scheduled appointment/procedure, etc. May register patients using a mobile cart that is taken into patient rooms or other areas.

  • Responds to customer’s inquiries.

  • Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorizations and/or referrals as appropriate prior to patient arrival.

  • Performs other duties as assigned.

  • Strong background in customer service may be considered in lieu of medical office or related experience.





  • High School Diploma

Education equivalent experience:


  • High School diploma or equivalent preferred.

Other information:

Experience/Training Requirements

-One year of medical office or related customer service experience required.

-Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding preferred.

-Knowledge of insurance process and regulations preferred.

Other Skills/Requirements

-Experience with Microsoft Office applications, including Word, Excel and Outlook preferred.

-Must be able to manage conflict effectively and professionally.

-Excellent time management skills, with an emphasis on meeting time sensitive deadlines.

-Good customer service skills and good interpersonal skills.

Working Conditions

Work is performed under normal working conditions with adequate lighting and ventilation. Ability to lift objects weighing 50 lbs. or less. Duties require the ability to concentrate and pay close attention to detail (more than 65% of work time). Work requires normal amounts of physical effort up to 33% of the time.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.


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