Patient Service Specialist (PSS)

Job Description

Job ID
Location US-AL-Birmingham
Experience (Years) 0
Category Administrative - Administrative Services
Street Address 1801 Gadsden Highway
Company Champion Sports Medicine
Position Type Full Time Regular


Do you thrive on building relationships with others in a fast-paced office environment? Do you love to make people smile and overcome challenges? Are you a problem-solver? Are you organized, efficient and detail-oriented? If so, a Patient Service Specialist role in our outpatient therapy setting could be a great fit for you!

As a Patient Service Specialist with Select Medical, you have the opportunity to create exceptional patient experiences and maintain an efficient and upbeat office environment in our physical rehabilitation centers!

The ideal candidate possesses the ability to perform the following patient services activities with positivity and excellence:
* Warmly greet every patient with eye contact and a smile
* Register new patients and let them know what to expect during their visit
* Schedule appointments
* Verify insurance and present information to patients clearly and concisely
* Collect co-pays
* Obtain insurance authorizations when required
* Communicate with our corporate central business office
* Conform to all HIPAA guidelines
* Be a team player
General Requirements
* Patient-centered mindset: Customer service is a top priority
* Efficiency: Strong organization skills with the ability to prioritize patient services activities and other general office duties effectively
* Exceptional communication skills: Communicate with empathy
* Detail-oriented: Attentiveness to all the details to ensure things are done correctly the first time
* Resilient: Flexible and adaptable to meet the needs of patients and colleagues, especially when things change
* Positivity: Maintain an optimistic 'can-do' attitude; inspire and encourage others to do the same


Responsibilities: You're more than just an admin or a secretary! The ideal candidate possesses the ability to consistently perform the following job duties with excellence...
* Warmly greet every patient with eye contact, a smile, and a positive statement
* Attentively register new and existing patients as they arrive, offering them information as necessary to ensure they know what to expect during their visit
* Thoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitations
* Carefully conduct insurance authorizations and verifications
* Collect co-pays from patients with attention to detail
* Offer a fond farewell, providing any pertinent information about their next appointment
* Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude
* Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep
* Live the Select Medical Values in every interaction, every day
* Clinic Location: Birmingham, AL
* Type of Employment: Full time
* Hours: up to 40 per week
* Full Medical and Dental Benefits: Yes (for 32+ hours per week)
* Previous medical office experience: Strongly Preferred
* Previous experience with insurance/billing: Strongly Preferred


* High School Diploma or GED required
* Ability to use all necessary office equipment (faxes, copiers, computers, telephones, etc.)
* Ability to type 40 words per minute preferred

Additional Data

As a Select Medical employee, we want you to:
* Be Patient-Centered: focus on the needs of patients to help improve their lives
* Build Trust: speak up, make good decisions, and trust others to do the same
* Own the Future: own your success and take action to build a successful career
* Think First: understand that good data is key to achieving superior results
* Celebrate Success: recognize and reward others for the value they create
* Create Change: innovate in how you perform your role
Select Medical Corporation's Outpatient Division is a nationally prominent, locally driven provider of outpatient physical rehabilitation with approximately 1700 locations in 37 states, plus the District of Columbia. Throughout the country we operate primarily as Select Physical Therapy, NovaCare Rehabilitation, Physio, Kessler Rehabilitation Center, KORT, Saco Bay Physical Therapy, Concentra and Keystone Physical Therapy. Our highly respected clinical team provides preventative and rehabilitative services that maximize functionality and promote well-being. We develop individualized treatment plans to help achieve each patient's specific goals. Our integrated local market network allows us to effectively partner with physicians, employers, payers and case managers to achieve optimal patient outcomes in a cost-effective manner. We also provide physical therapy and athletic training services to professional sports teams, colleges, universities and high schools.

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